Business Process Analyst

Functional areas
This job is no longer available

Line of Service



Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you’ll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.

Help to define, continuously improve and explain to various stakeholders, globally applicable process, across all elements of the PwC Business, with particular focus on the Client Engagement Value Cycle (CEVC), encompassing CRM, Acceptance / KYC, Pricing, Deployment and Engagement Management. ​Documenting as-is and to-be processes using professional process and mapping tool

  • Defining business process, working with various stakeholders (business and technical) on defining and explaining business process.

  • Collecting requirements, coordinating of changes implementation/and approvals to ensure the accuracy of process documentations and maps across globally applicable processes.

  • Maintaining Business Process material and related documentation for consumption by various stakeholders representing different backgrounds (business SMEs in local PwC Member Firms, System Owners, Technical Teams).

  • Cooperating with local representatives of PwC Member Firms to explain global process, understand local specificities and help to find compromise / workarounds to align.

  • Cooperating with global System Owners to explain the business process that system is expected to enable and support.

  • Helping to continuously improve tools and working practice in a team to ensure the most appropriate way/tools are applied to process excellence initiatives.

  • Becoming the global subject matter expert (SME) in some of the CEVC sub processes.

Required Skills

  • Analytical mindset with business process driven approach to business requirements and issues/problems being raised.

  • Experience in process definition, specific past experience in end to end business process definition would be a plus.

  • Experience in documenting as-is and to-be processes using professional process and mapping tool, experience with multiple process and mapping tools would be a plus. 

  • Experience in working in multinational business environment deployed on integrated system landscape based on various cloud systems (Salesforce, Workday, Oracle Fusion, SAP S/4HANA Cloud), experience and familiarity with functional and business capabilities of these platforms would be a plus.

  • Knowledge of cross functional business disciplines (marketing, finance, procurement) would be a value.

  • Although not a requirement a deep understanding of accounting would be distinct advantage.

  • Be a self starter who is capable of managing their own time and workload, with an ability to set realistic timelines for deliverables and ultimately delivering to those time frames.

  • Ability to work in a diverse environment, operating across multiple time zones and on multiple projects simultaneously.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

Job information

Firm: PwC

Location: Dubai