Travel Approvals - Associate - KSA

Firm
PwC
Location
Riyadh
Education
Benefits
Competive
Industry
This job is no longer available

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel booking and management activities.
The Travel Support Team is responsible for setting, monitoring and continuously improving the firm’s transportation processes including where appropriate travel-related vendor management.
The Travel Support manages all day-to-day activities around air/ground transportation, visa requirements and hotel reservations.

Financial

  • Support day to day activities in light of the Travel Expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff

  • Drives and supports a culture of long-term saving on travel and visa costs

  • Tracking and upwards reporting of all savings made within the travel team 

  • Works with Travel Operations Lead to drive cost efficiencies in processes

  • Monitors and records LPO’s and invoices

Customer

  • Responsible for day-to-day delivery of travel support activities including offline / multi leg and out of policy bookings and approvals 

  • Provide first level response on travel queries and escalates complex requests to the Travel Operations Lead 

  • Monitor external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate

  • Completes reviews and audits of rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate.

  • Input of visa application data onto computer systems and assist with application retrievals, monitor the application status and searches.

  • Offer professional and up to date visa advice on rules and regulation mainly to the Middle East countries.

  • Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times 

 

Internal Process

  • Supports, reviews and recommendations ways to optimise travel spend including:

    • Tickets pricing alignment with market 

    • Travel patterns

    • Out of policy bookings

  • Monitors out of policy expense bookings and highlights to the Travel Operations Lead as appropriate

  • Promotes and monitors compliance to the firm's travel booking policy 

  • Educates and advertises the travel booking processes and procedures to travellers

  • Supports the Business Resilience travel approval process

  • Provides on the job training for employees on the us of the use of the firm's online booking system (KDS) 

  • Effectiveness in the visa area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional visa advice.

  • Delivering timely performance with energy and taking responsibility and accountability for quality outcomes. 

  • Additional tasks as assigned by the management

Learning & Growth

  • Adheres to policies and procedures 

  • Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education

  • Bachelor’s Degree 

Language

  • Fluency in English required, proficiency in Arabic is an advantage

Overall Experience

  • 1+ years of experience 

Specific Experience

  • Experience in travel management agency and/or call center

Knowledge and Skills

  • Strong customer service orientation

  • Organisation, thoroughness, eye for detail, time management skills and proactivity 

  • Strong verbal and written communication skills 

  • Good knowledge in computer skills and managing databases

  • Ethical Conduct

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date


Job information

Firm: PwC

Location: Riyadh

Education:

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