Quality and Operations - Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Senior Associate

Job Description & Summary

Job title
Quality & Operations Support
Level
Senior Associate
Reports to
Quality & Operations Director
Supervises

Location
Jordan
Position summary
The Quality & Operations Support - Senior Associate is part of the Quality & Operations team and operates across all lines of service.
  
The primary focus of the role will be conducting various activities for one key priority client of the Firm.
  These activities include:
Conducting Engagement Compliance Reviews for all engagements for the priority client.
 The Advisory Engagement Compliance Review (“ECR”) programme is an annual programme designed to test compliance with Network Risk Management Policies (“NRMP”) related to the performance of engagements.
 ECRs are desktop reviews of engagement files aimed at ensuring that each Engagement Leader adheres to the 8 Global Risk & Quality standards.

In addition, the role requires monitoring and analysis of various risk statuses related to the engagements for the priority client.

Support in conducting Engagement Quality Reviews (EQRs) for the priority client.
  EQRs are a process of review and feedback from three perspectives of engagements, Clent, People and Firm.

The Senior Associate will also be expected to support other quality, reporting and transformation initiatives undertaken by the Quality & Operations team throughout the year.
 
The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk.
  Increasing the quality of our delivery through bringing a distinctive level of quality  experience to our Clients, the Firm and our People.
 This typically involves process improvement initiatives, digital transformation and training delivery across the different LoS in the ME firm.

Primary duties and responsibilities
Engagement Compliance Reviews (ECRs) - Reviewer
Carry out reviews in line with provided guidance and standards
Identify gaps in information available and complete assessment checklist
Support the ECRs Lead with tracking and reporting on status and progress of reviews 
Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
Support the reporting to various audiences as required, including the preparation of dashboards and reports
Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff

Priority client monitoring - Support
Track and monitor engagements for the priority client
Assess the risk statuses of each engagement for the client
Provide notifications and support when various risk activities have expired and require updating
Produce management information related to the priority client.

Engagement Quality Reviews - Support
Support the project lead and reviewers in project managing and conducting the programme of reviews for the priority client

Other digital and transformation initiatives - Support
Be curious and forward thinking in identifying new ways of working, systems and process enhancements
Support the Quality & Operations team in other initiatives planned for FY24 and going forward
Internal Process - Quality & Operations
Be involved in various R&Q activities and new initiatives
Identify areas of potential improvements in various R&Q policies and processes
Participate in various ad hoc projects assigned by the CRO
Financial 
Adhere to the Quality & Operations budget
Learning & Growth
Adhere to policies and procedures 
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Be proactive in oneself’s Digital upskilling
 
Education
A professional or academic qualification (degree level or equivalent), or relevant and practical experience.

Language
Fluency in English required, proficiency in Arabic is advantageous

Overall Experience
1.
5+ years of relevant experience

Specific Experience
Experience in the Professional Services industry in a top tier Big 4 firm preferred
Risk compliance or broader risk management experience
Use of data analytics and data visualisation tools such as Power BI
Client account management

Knowledge and Skills
Strong analytical skills
Problem solving skills
Risk averse/risk management skills
Process oriented 
Organization skills
Thoroughness and eye for detail
Time management skills and proactivity
Strong verbal and written communication skills
Ethical conduct
A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.
 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date