Business Architect Senior Manager


Line of Service

Internal Firm Services


Not Applicable


IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

The Business Architect is responsible for understanding and translating clients' business needs into well-defined and integrated Managed Service solutions from design to delivery. This role involves collaborating with cross-functional teams, including the client, delivery teams, and technology function delivery centers, to ensure that Managed Services solutions deliver maximum value to clients.

Daily tasks and delivery expectation:

  • Defines and designs Managed Services offerings that align with client needs and industry best practices

  • Develops end-to-end solution architectures for Managed Services covering processes and delivery models

  • Engages with clients and client delivery teams to understand business requirements and needs for Managed Services solutions and offerings 

  • Works closely with Technology Architects to assess technology requirements and propose solutions

  • Collaborates with technology teams to ensure the integration of solutions with existing client infrastructures and systems

  • Ensures that solutions are scalable and flexible to meet the changing needs of clients

  • Identifies potential risks and challenges related to standing up Managed Service solutions and develops mitigation plans

  • Defines KPIs to measure the success and effectiveness of managed service solutions

  • Acts as a key liaison point between the client delivery team and delivery center ecosystem, supporting client teams in navigating the optimal delivery model and ensuring requirements and actions are fed into the delivery team

  • Presents complex ideas and concepts clearly and concisely to non-technical stakeholders

  • Builds strong relationships with internal and external stakeholders to ensure alignment with business architecture and objectives

  • Facilitates communication and collaboration between teams to achieve project success

Expected Skills:

  • Bachelor’s Degree in Engineering, Business Management / Administration or equivalent.

  • Master’s Degree in Engineering, Business Management / Administration  or equivalent from an accredited university is preferred.

  • Certifications in relevant domains (e.g. PMP or equivalent) would be advantageous.

  • Minimum of 8 years of professional work experience in operating model or solution design or equivalent with a leading firm, preferably in the Middle East region.

  • Operating model design.

  • Delivery and process design.

  • Stakeholder management.

  • Transition management.

  • Ability to influence.

  • Drive organizational excellence.

  • Proficient in written and spoken English. Arabic is a plus.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

October 29, 2023

Job information

Firm: PwC

Location: Dubai



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