Director - Customer Engagement

Postgraduate degree
Functional areas

About the Team

Strengthen the Frost & Sullivan brand equity within and beyond the core industry sector and the assigned territory / account book. Generate revenue and consistently achieve assigned targets, by developing/maintaining client relationships and positioning Frost & Sullivan’s products and services as deemed fit.


Contact existing & potential new clients within existing & new accounts, examine industry specific needs within a specified geographic region, introduce new clients to Frost & Sullivan services & capabilities. Maintain relationships with existing clients to better meet their needs.  Generate Frost & Sullivan Growth Pipeline as a Service revenues primarily through Key Account development.


  • To generate qualified sales leads / opportunities for the HC business unit and achieve all specified key performance indicators (quarterly, annual targets across specified services)
  • Conduct a range of new business development initiatives and deliver qualified sales leads
  • Proactively forge relationships with potential Client organizations, to gain a deeper understand of potential business needs.
  • Strengthen the Frost & Sullivan brand with defined client organisations and within the HC sector
  • Accumulate and maintain a comprehensive knowledge/understanding of the main industry sectors in which you operate (including market dynamics/forces and an appreciation of the industries operating practices, structure and business functionalities) in order to identify key business opportunities
  • Profile prospective clients, and leverage identified needs towards creating impactful proposals / value propositions"
  • Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are heeded
  • Develop excellent quality content
  • Work with a global team of experts to create a powerful customer experience


We’re looking for candidates who -

  • Excellent verbal and written communication style, with a creative and innovative flair
  • The ability to generate sales lead/opportunities via a proactive approach, using various modes (social media, industry/ event networking, tele-calling, email campaigns etc.)
  • Report accurate sales activity metrics when required, following adaptations of the typical SPANCO approach
  • Able to work autonomously in-line with the achievement of specific individual lead generation targets and KPIs
  • Ability to develop strong internal and external working relationships
  • Strong organisation skills and the ability to create high level meetings leveraging support from the consulting and advisory team
  • The ability to create demand and awareness of the Frost & Sullivan brand and services
  • High influencing skills, with a confident, proactive and methodical approach
  • Ability to interact with equal ease and flair, across different experience levels including CxO level, and ranging across different personality styles and job profiles
  • Engineering degree/ diploma will be a success enabler for this role "

Experience Required

  • First and foremost – a love for selling and a passion to build and nurture professional relationships – if this doesn’t describe you, this role isn’t for you
  • Proven business to business (B2B) sales/ business development experience, preferably in the field of services
  • Proven experience of proactive/direct external client contact and exposure to a professional / fast paced business environment; Desirable – past experience in selling research, consulting and advisory services
  • Previous experience in gathering business relevant information and generating client interest through multiple means
  • Demonstrable experience in consultative selling and an understanding of B2B service sales process/structure 


  • Proven track record in sales, especially in the GCC region
  • Prior experience in selling into Healthcare, Pharma, Biotech, Industry
  • MBA desirable but not essential
  • Bilingual English / Arabic ideal but not essential
  • Engineering degree/ diploma will be a success enabler for this role
  • Are Well-organized and detail-oriented
  • Take ownership to work independently with remote supervision
  • Can multi-task and meet tight deadlines
  • Are disciplined and adhere to high-quality standards
  • Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business

What will make you succeed at Frost & Sullivan?

You need to be-

  • Wildly curious and entrepreneurial
  • Committed to customer success
  • A self-starter invested in your future
  • A persuasive communicator
  • Deeply Analytical
  • Excited about Disruptive Trends


  • Competitive base salary plus bonus opportunity.
  • Frost Flex Policy.
  • Attractive Medical and Accident insurance.
  • Regional travel opportunities.
  • A friendly open environment with a diverse and international operational focus.
  • A definite career path with numerous growth opportunities.
  • You will be part of a winning, global team that fosters teamwork and an Olympic spirit while enhancing your communication and people skills.
  • Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe.
  • Global awards & recognition opportunities & awards - President Club & Chairman Club Awards
  • “Best in class" global team that strives for excellence.
  • Matrix structure with high visibility to top leadership
  • Growth Coaching University Certification.

Connect With Us!

If you're excited about joining Frost & Sullivan, we invite you to explore our current job openings below. If you don't see a role that matches your skills and aspirations, don't worry! You can still reach out to us with your resume and a cover letter telling us why you'd be a great fit for our team. We're always on the lookout for exceptional talent. Connect with us for general consideration.

Job information

Firm: Frost & Sullivan

Location: Dubai

Education: Postgraduate degree