Director - Customer Engagement

Contact existing & potential new clients within existing & new accounts, examine industry specific needs within a specified geographic region, introduce new clients to Frost & Sullivan services & capabilities. Maintain relationships with existing clients to better meet their needs.  Generate Frost & Sullivan Growth Pipeline as a Service revenues primarily through Key Account development.

• To generate qualified sales leads / opportunities for the HC business unit and achieve all specified key performance indicators (quarterly, annual targets across specified services)
• Conduct a range of new business development initiatives and deliver qualified sales leads
• Proactively forge relationships with potential Client organizations, to gain a deeper understand of potential business needs.
• Strengthen the Frost & Sullivan brand with defined client organisations and within the HC sector
• Accumulate and maintain a comprehensive knowledge/understanding of the main industry sectors in which you operate (including market dynamics/forces and an appreciation of the industries operating practices, structure and business functionalities) in order to identify key business opportunities
• Profile prospective clients, and leverage identified needs towards creating impactful proposals / value propositions"
• Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are heeded
• Develop excellent quality content
• Work with a global team of experts to create a powerful customer experience

We’re looking for candidates who -

• Excellent verbal and written communication style, with a creative and innovative flair
• The ability to generate sales lead/opportunities via a proactive approach, using various modes (social media, industry/ event networking, tele-calling, email campaigns etc.)
• Report accurate sales activity metrics when required, following adaptations of the typical SPANCO approach
• Able to work autonomously in-line with the achievement of specific individual lead generation targets and KPIs
• Ability to develop strong internal and external working relationships
• Strong organisation skills and the ability to create high level meetings leveraging support from the consulting and advisory team
• The ability to create demand and awareness of the Frost & Sullivan brand and services
• High influencing skills, with a confident, proactive and methodical approach
• Ability to interact with equal ease and flair, across different experience levels including CxO level, and ranging across different personality styles and job profiles
• Engineering degree/ diploma will be a success enabler for this role "

Experience Required

• First and foremost – a love for selling and a passion to build and nurture professional relationships – if this doesn’t describe you, this role isn’t for you
• Proven business to business (B2B) sales/ business development experience, preferably in the field of services
• Proven experience of proactive/direct external client contact and exposure to a professional / fast paced business environment; Desirable – past experience in selling research, consulting and advisory services
• Previous experience in gathering business relevant information and generating client interest through multiple means
• Demonstrable experience in consultative selling and an understanding of B2B service sales process/structure 

Qualifications

• Proven track record in sales, especially in the GCC region
• Prior experience in selling into Healthcare, Pharma, Biotech, Industry
• MBA desirable but not essential
• Bilingual English / Arabic ideal but not essential
• Engineering degree/ diploma will be a success enabler for this role
• Are Well-organized and detail-oriented
• Take ownership to work independently with remote supervision
• Can multi-task and meet tight deadlines
• Are disciplined and adhere to high-quality standards
• Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business

You need to be-

• Wildly curious and entrepreneurial
• Committed to customer success
• A self-starter invested in your future
• A persuasive communicator
• Deeply Analytical
• Excited about Disruptive Trends

• Competitive base salary plus bonus opportunity.
• Frost Flex Policy.
• Attractive Medical and Accident insurance.
• Regional travel opportunities.
• A friendly open environment with a diverse and international operational focus.
• A definite career path with numerous growth opportunities.
• You will be part of a winning, global team that fosters teamwork and an Olympic spirit while enhancing your communication and people skills.
• Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe.
• Global awards & recognition opportunities & awards - President Club & Chairman Club Awards
• “Best in class" global team that strives for excellence.
• Matrix structure with high visibility to top leadership
• Growth Coaching University Certification.