Engagement Manager - Advisory

At New Metrics, we believe in creating flawless and sustainable experiences for the drivers of business: clients and employees. Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful difference by empowering businesses and creating human value and lasting experiences wherever we operate.

About the Job 

This role is a pillar of the engagement team and the client relationship. The Manager demonstrates ability to manage (deliverables, resources, budget) a small engagement or components of a large, complex engagement. Active participation is required to understand the client’s needs and to build recommendations as well as best-fitting solutions to the client

The candidate will work in perfect synergy and collaboration with their Line Manager, as well as with their engagement team, to ensure that results and commitments are delivered properly and in a timely manner. In addition, the ability to participate in selling activities by applying learned techniques and approaches is needed.

Your Main Duties Will Include:

• Reporting to a Principal.
• Collaborates closely with engagement team members, sharing knowledge and working together to achieve project objectives.
• Identifies client business issues, translates them into engagement objectives, and creates high-quality deliverables in line with the company's standards.
• Demonstrates proficiency in managing small engagements or complex workstreams, handling issues, scope, and project management.
• Ensures workstream performance, client satisfaction, and adherence to budgets.
• Manages budget and profitability.
• Makes informed decisions, monitors their impact, and identifies changes in the scope of work.
• Exhibits leadership, persuades and influences, and effectively delegates resources.
• Manages junior team members, supports their development, and provides constructive feedback.
• Participates in problem-solving, develops recommendations, and identifies best-fitting solutions.
• Manages client relationships, stakeholders, and fosters key relationships.
• Contributes innovative ideas to the engagement team.
• Commits to deadlines, demonstrates a commitment to continuous improvement, and identifies business development opportunities.
• Facilitates meetings effectively.
• Conducts research, benchmarking, and industry studies.
• Develops professional relationships within the company and with clients.
• Actively contributes to internal knowledge building and proposals development.
• Utilizes business network for lead generation.
• Actively seeks to reach utilization targets through flexibility and proactivity.

What We Expect from You

To thrive in this role, we expect you to bring: 

• Language Skills: Native Arabic speakers with excellent oral and written communication skills in Arabic and English.
• Client-focused approach, ability to build strong relationships.
• Ability to identify business leads and assist in sales.
• Self-starter, self-motivated, and confident with a strong work ethic.
• Excellent organizational and prioritization skills.
• Resilient and composed under pressure.
• Ability to mentor team members.
• Strong analytical and problem-solving skills.
• Effective team collaboration and presentation skills.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive and supportive work environment.

When you join our team, you can expect:

• Continuous development opportunities to enhance your skills and knowledge
• Collaboration with a highly passionate and collaborative team that values diverse perspectives
• Exposure to a global brand known for its commitment to excellence and making a real difference
• A workplace culture that fosters inclusion, creativity, and innovation
• Equal opportunities for growth and development, with a focus on personal and professional advancement
• Subsidized professional qualifications and paid professional memberships to support your career growth
• A comprehensive focus on wellness and well-being
• A commitment to environmental sustainability, creating a positive impact on the world around us

Qualifications

• Education: A degree from a globally reputable university in engineering, business, marketing, or a related field with an outstanding academic record.
• Additional relevant qualifications or certifications are a plus.
• Experience: 5-7 years of relevant experience, with at least 5 years in management consulting.
• Exceptional cases considered (e.g., Tier 1 experience, entrepreneurial background).
• Experience in complex environments, organizing and presenting complex information.
• Experience in project management, coaching, and client relations.
• Budget and KPI management experience.
• Exposure to multiple industry sectors, ideally including Public Sector, Telecoms, or Financial Services.
• Willingness to travel when necessary.

The Job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job