Senior Consultant

Postgraduate degree
Functional areas

We are seeking a candidate who possesses the ability to manage (deliverables, resources, budget) a small engagement or components of a large, complex engagement. The ideal candidate will actively participate to understand the client’s needs and to build recommendations as well as best-fitting solutions to the client.

Main Duties

  • The Senior Consultant is responsible for shaping and orchestrating experience designs and lead transformations across industries
  • Contributes in developing the Experience Design capability for the management consulting team at New Metrics and support in growing the team accordingly
  • Develops thought leadership in Experience Design by contributing to articles, whitepapers, Point of View (POV) development, etc.
  • Participates in evaluation and analyzing activities, to draw conclusions and develop insightful recommendations using common problem solving techniques, and participates in identifying best-fitting solutions
  • Lead technical and commercial proposals related to Experience Design offerings across different industries.

Project Management

  • Take the lead in delivering key projects related to Experience Design
  • Support in Managing project teams and share info related to project financials
  • Sets the work plan related to managed workstream(s), and follows-up on man-days budget utilization and ETC
  • Manages budget and profitability in the area of responsibility.
  • Ensures expenses adhere to the parameters defined in the engagement agreement and company standards
  • Commits to deadlines and delivers on-time, with minimal review effort needed
  • Anticipates and addresses workstream issues, and proactively raises to supervisor, all issues or risks related to delivery
  • Leverages and delegates resources appropriately

Client Relationship

  • Build & Manage day-to-day client relationships; Manages stakeholders to ensure successful delivery of change initiatives
  • Develops professional relationships within New Metrics and client personnel through frequent and qualified contact

Knowledge & Experience Required

  • Bachelor’s degree in engineering, Business Administration, Marketing, or a related field.
  • 4+ years’ experience in a reputable management consulting firm
  • 4+ years’ experience in delivering customer and digital experience projects in a consulting environment.
  • Demonstrated experience in defining and bringing to life Customer and Digital Experience driven transformations.
  • Experience in defining and bringing to life marketing/loyalty/eCommerce/ customer focused digital transformations.

Skills Required

  • Demonstrated strong business acumen and aptitude for problem solving.
  • Excellent communication and interpersonal skills in English and Arabic
  • Proven ability to collaborate within a multi-disciplinary team operating at the intersection of business, design, and digital technologies.

Preferred Knowledge and Experience

  • Cross-industry experience; public sector, banking or telecoms is a plus.
  • Masters’ degree Engineering or Business Administration (MBA) desired
  • Certification in Customer Experience (CCXP or Forrester CX Pro) desired
  • Certification or education in Digital Transformation desired
  • Project Management Professional (PMP) preferred

Job information

Firm: New Metrics

Location: Dubai

Education: Postgraduate degree


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