Cloud Managed Services Lead Consultant

We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.

Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.

To know more about us, please visit: www.devoteam.com

The Cloud Managed Service Lead Consultant is responsible for overseeing the delivery of managed IT services to clients. This includes managing a team of service delivery professionals, acting as the primary point of contact for key clients, and ensuring the ongoing quality and efficiency of the managed services provided.

Roles and responsibilities:

• Manage a team of service delivery engineers, consultants, and architects to ensure all client needs are met

• Serve as the main point of contact for high-profile clients, understand their business requirements, and tailor services accordingly, ensuring high levels of customer satisfaction and managing client expectations.

• Monitor performance of managed service offerings and identify areas for improvement

• Collaborate with internal teams (e.g. sales, implementation, operations) to drive continuous service enhancements

• Develop and maintain strong client relationships through regular communication and proactive service management

• Provide escalation support for complex technical issues or service delivery challenges

• Oversee service-level agreement (SLA) compliance and identify/resolve any issues

• Guide and mentor the technical team in managing and optimizing cloud environments. Ensure best practices and cutting-edge solutions are implemented.

• Prepare periodic service reports and presentations for clients

• Support new client on-boarding and managed service transitions

• Oversee multiple client projects as a delivery project manager, from initiation through to completion, ensuring timely delivery within budget and scope

• Bachelor's degree in Computer Science, Information Systems, or a related technical field

• 10+ years of experience in a managed service and delivery roles

• Strong technical background with expertise in core IT infrastructure and managed services

• Demonstrated experience working with major cloud platforms such as Microsoft Azure and Google Cloud.

• Excellent problem-solving, and client communication skills

• Project management skills and experience leading cross-functional teams

• Experience leading and mentoring a team of IT professionals

• Deep understanding of service-level agreements and key performance indicators

• Certified in ITIL (Information Technology Infrastructure Library)

• Ability to effectively manage multiple priorities and deadlines

• Expertise in management and governance of FinOps principles (TCO, ROI, Cost Optimization)

• Knowledge of business continuity and disaster recovery services & tools

• Extensive experience with cloud services including IaaS, SaaS, PaaS, DBaaS, DRaaS

• Proficiency in container platforms like Kubernetes and working with cloud databases