ServiceNow Junior Infrastructure


Company Description

We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.

Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.

To know more about us, please visit:

Job Description

The ServiceNow Infrastructure Engineer will be responsible for designing, deploying, maintaining, and enhancing our self-hosted ServiceNow environment. This role requires in-depth Linux OS and database, networking, infrastructure management, and advanced troubleshooting skills.

Key Responsibilities:
1. Design & Deployment:
Architect and deploy the self-hosted ServiceNow infrastructure.
Implement best practices for ServiceNow application components, including databases and integrations.

2. Maintenance & Optimization:
Monitor system performance and resolve issues to ensure optimal functionality.
Conduct regular maintenance, including patches and updates.

3. Support & Troubleshooting:
Address and resolve complex technical issues.
Collaborate with client IT support teams to provide user assistance and technical guidance.

5. Documentation:
Create and prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation for the self-hosted ServiceNow platform.
Maintain comprehensive documentation of configurations, processes, and procedures.

  • 1-2 years of experience
  • Batchelor in Computer science or any related
  • Certified TIA Network+ & CCNA etc.
  • Excellent communication Skills in Arabic & English

Additional Information

Job information

Firm: Devoteam

Location: Amman