Business Development Officer

Join Our Sales Team as a Business Development Officer!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful impact by empowering businesses and creating human value. Click here to learn more about New Metrics.

About the Job

We are actively seeking a dynamic Business Development Officer to join our high-performing Sales team, focusing on XM Tech and Advisory services. This role is integral to our growth strategy, involving lead generation, client interaction, and collaboration with internal account managers to fully support pipeline growth. The ideal candidate will not only drive business opportunities but also contribute to our market presence through participation in various industry events.

Your main duties will include:

• Proactively identify and generate leads through market research, networking, outbound calls, and attendance at industry events.
• Engage with potential customers to understand their needs, map to their requirements, and further qualify the potential business.
• Clearly articulate and pitch our value propositions, emphasizing unique benefits and solutions, ensuring a compelling market position.
• Work closely with territory managers to transition leads into opportunities, ensuring a smooth handover and facilitating the onboarding process.
• Stay informed about industry trends, competitor activities, and market demands to contribute to strategic decision-making.
• Understand and analyze competitor offerings, differentiators, and pricing strategies to refine our approach and maintain a competitive edge.
• Develop and implement a plan to cover the assigned territory while identifying the industries and accounts to focus on.
• Execute outbound calls and emails to prospects, nurturing relationships, and identifying opportunities for collaboration.
• Meet and exceed targets, contributing significantly to the overall growth objectives of the company.
• Utilize the CRM to maintain lead generation progress, activities, follow-ups, and work on qualifying leads.

What We Expect from You

• Excellent communication, presentation, and negotiation skills.
• Results-oriented with a track record of meeting or exceeding targets.
• Ability to collaborate effectively with cross-functional teams.

Qualifications

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in business development or sales with 2-3 years of experience

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

• Exceptional trust based culture that fosters inclusion, creativity, and innovation:
  • 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
  • 94% of our employees feel included and have a sense of belonging
  • 94% of employees trust their manager
• Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives
• Exposure to a global brand known for its commitment to excellence and making a difference in creating human value
• A comprehensive focus on flexibility, wellness and result orientation in operation
• Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge
• Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career
• A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!