Analyst (Technology & Analytics)

Join Our Team as an Analyst (Technology & Analytics) 

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful impact by empowering businesses and creating human value.

Click here to learn more about New Metrics.

About the Job

We are seeking a skilled and motivated Technology & Analytics team. The ideal candidate will support the technical design and delivery of Experience Management solutions, translating business needs into technical specifications and implementing Digital and Cloud solutions. This role demands strong problem-solving skills, excellent communication, the ability to write and speak in Arabic, and a collaborative mindset to drive successful outcomes for our clients.

Your Main Duties Will Include:

• Produce a systematic way that will help interpret business requirements into systems and technology language that can then be easily understood by a technical audience.
• Understand the full picture of how technology is pieced together from working in a diverse organization where different business units have varying needs and objectives.
• Identify gaps between current and desired end-states and deliver Digital and Cloud solutions.
• Participate in technology implementation both from a design as well as configuration and development perspective.
• Provide input into and or create and execute user documentation and training material.
• Test the products or services towards the end of the project program user acceptance testing using and evaluating it for accuracy and usability providing feedback to the project program team.
• Participate in PoCs with business units’ architects and validate complex technical solutions when required.
• Conduct assessment on the impact and outcome of the functions or resolutions before implementation.
• Work with other team members including clients team members to solve technical/ system related inquiries.
• Create reports responsible for analyzing large set of experience and operational data.

What We Expect from You

• A results-driven mentality with proven ability to sell and project a positive, professional attitude.
• The ability to effectively communicate in both English & Arabic.
• High energy with hunter mentality and strong work ethic.

Qualifications

• Master’s or bachelor’s degree in Information Technology/Systems, Business/Systems Analysis.
• Experience web technologies, JavaScript - transformation fields, CSS - web-survey design, HTML - advanced survey configuration & email template, XML - data processors and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
• A minimum of 1 year experience with business and technical requirements analysis, modeling, verification, and methodology development.
• Experience in using some query/programming languages or IT Tools to be able to translate business requirements to technical specifications.
• Experience in designing and implementing reporting solutions and self-service analytics using tools such as Tableau.
• Advanced skills in data visualization tools like Tableau, QlikView, Power BI
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

• Exceptional trust based culture that fosters inclusion, creativity, and innovation:
  • 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
  • 94% of our employees feel included and have a sense of belonging
  • 94% of employees trust their manager
• Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives
• Exposure to a global brand known for its commitment to excellence and making a difference in creating human value
• A comprehensive focus on flexibility, wellness and result orientation in operation
• Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge
• Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career
• A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!