Consultant

Join Our Team as a Consultant!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.
Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful impact by empowering businesses and creating human value.

Click here to learn more about New Metrics. 

Click here to apply for the role.

About the Job

We are seeking a dynamic Consultant to join our consulting team. The ideal candidate will lead the design and analysis of CX and EX journeys, gather and analyze data, support the design of journey improvements, guide executive team members, contribute to overall project documentation, and lead workshops and client engagements.
This role demands a results-driven mindset, problem-solving skills, high accountability, and a consultative approach to delivering value. The candidate must excel in communication and project management, demonstrate strategic thinking, and embody our company culture.

Your Main Duties Will Include:

• Data Strategy & Analysis: Collect, analyze, and interpret data related to employee experiences and feedback, using analytical tools to identify trends and insights. Develop actionable strategies based on data insights to improve client outcomes.
• EX/CX Journey Mapping: Lead journey mapping sessions with clients and provide expert recommendations.
• Reporting & Presentations: Deliver client presentations with a focus on strategic recommendations and business impact.
• Collaboration & Knowledge Sharing: Mentor and guide junior analysts, ensuring project success and professional development.
• Accountability: Take ownership of client relationships and drive project delivery to ensure client satisfaction.
• Internal Contributions: Lead internal initiatives to develop methodologies and tools that enhance our consulting approach.
• Business Development: Lead the development of proposals, sales presentations, and client pitches, identifying new opportunities for growth and expanding relationships with existing clients.

What We Expect From You

• Excellent verbal and written communication skills in both Arabic and English.
• 3-5 years of experience in data analysis, consulting, preferably in Employee Experience, Customer Experience, or Human Resources.
• Advanced proficiency in data analysis tools and software.
• Proven skills in Microsoft Office (mostly Excel and PowerPoint).
• Experience leading workshops, managing client relationships, and overseeing project delivery.
• Strong analytical skills and the ability to creatively solve complex problems.
• Strong organizational skills and attention to detail.
• Bachelor’s degree in engineering, business administration or a related field. A master’s degree is preferred.
• Self-starter attitude, self-motivated and confident, with a strong work ethic.
• Excellent organizational skills, having the ability to prioritize workload whilst being resilient and able to cope well under pressure and meet tight deadlines.
• Proven ability to lead teams and mentor junior staff.
• The ability and willingness to travel, when necessary.

Qualifications

• Years of experience: 3-5 years of relevant experience.
• Deep understanding of various industries, including their market dynamics, trends, and challenges related to experience management.

What You Can Expect From Us 

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment. 

When you join our team, you can expect: 

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:
   - 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
   - 94% of our employees feel included and have a sense of belonging
   - 94% of employees trust their manager
2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives
3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value
4. A comprehensive focus on flexibility, wellness and result orientation in operation
5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge
6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career
7. A commitment to environmental sustainability, creating a positive impact on the world around us 

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!