Engagement Manager

Join Our Team as an Engagement Manager!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

Our values of Be Bold, Be Curious, Be Human Centric drive everything we do. Our mission is to make a meaningful impact by empowering businesses and creating human value.

Click here to learn more about New Metrics.

About the Job

We are seeking a dynamic and experienced Engagement Manager to join our Consulting team. The ideal candidate will play a key role in leading project delivery, managing client relationships, and ensuring that project goals are met with high-quality results. You will work closely with clients and internal teams to ensure alignment, solve complex business problems, and deliver outstanding outcomes that advance the employee or customer experience.

This role demands a results-driven mindset, communication, project management and problem solving skills and high accountability. The candidate must excel in communication and project management, and embody our company culture.

Your Main Duties Will Include:

• Project Management: Lead end-to-end project management, ensuring projects are delivered on time, within scope, and meet the defined objectives.
• Client Relationship Management: Build and maintain strong client relationships, acting as the primary point of contact and ensuring consistent client satisfaction throughout the engagement.
• Team Leadership: Manage and coordinate teams to deliver solutions that meet client needs, fostering collaboration and ensuring accountability.
• Problem-Solving: Identify potential project challenges, proactively mitigate risks, and lead the team in creating innovative solutions that address client needs.
• Communication: Provide regular project updates to stakeholders, ensuring transparent communication of progress, risks, and outcomes.
• Business Development: Collaborate with business development teams to identify new opportunities within existing engagements and contribute to proposal development and client presentations.
• Data-Driven Decisions: Leverage data and analytics to track project performance and drive informed decisions that improve outcomes.

What We Expect from You

• Excellent verbal and written communication skills in both Arabic and English.
• Leadership Skills: Experience in leading teams to deliver high-quality projects while fostering a collaborative and results-oriented work environment.
• Problem-Solving Abilities: Proven ability to navigate challenges, think strategically, and develop creative solutions to complex problems.
• Client-Focused Mindset: Ability to manage complex client relationships and deliver high-value outcomes with a strong focus on customer and employee experience.
• Communication Skills: Excellent verbal and written communication skills, including the ability to present complex ideas clearly and effectively to clients and stakeholders.
• Project Management Expertise: Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize competing deadlines.
• Analytical Skills: Experience in data analysis and a data-driven approach to decision-making.
• Business Acumen: Solid understanding of various industries and their market dynamics, with a focus on employee or customer experience management.
• Strong organizational skills and attention to detail.
• Self-starter attitude, self-motivated and confident, with a strong work ethic.
• The ability and willingness to travel, when necessary

Qualifications

• Bachelor's degree in business administration, engineering, or a related field. A master’s degree is a plus.
• 4-5 years of relevant experience in consulting, project management, or a related field, with a proven track record of leading successful engagements.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.) and project management tools.

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:
   - 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
   - 94% of our employees feel included and have a sense of belonging
   - 94% of employees trust their manager
2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives
3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value
4. A comprehensive focus on flexibility, wellness and result orientation in operation
5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge
6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career
7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!