Tech Majlis Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

Tech Majlis – KSA Grade Associate

Our Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region.

Our Mission One Firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values Creating value through diversity. Be yourself. Be different.

At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description. Job title Associate Tech Majlis Level Associate Reports to End User Experience Lead Location KSA Position summary.

Responsibilities In this role, the successful candidate will:

● Champion a team of TechLounge Customer Experts providing a customer centric service to all PwC employees.

● Create an innovative Technology focussed environment where customer satisfaction is primary.

● Deliver a daily service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications.

● Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.

● Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.

● Ensure all business policies and standards around security and compliance are being met by the Tech Lounge service.

● Analyse Tech Lounge performance data and adapt service to better meet business requirements.

● Be a resource and guidance for customers with regard to technology use, PwC working policies and procedures.

● Establish strong, open working relationships with customers at all levels.

● Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.

● Effectively communicate and share technical information to audiences at all levels of the organization.

● Drive a culture of change and innovation.

Requirements

● Experience leading a team within a working retail/service environment.

● Excellent customer service skills.

● High levels of energy and self-motivation.

● Enthusiastic around technology and innovation.

● Effective problem identification and solutions skills.

● Ability to lead from the front and drive a culture of change.

● Strong team player and collaborator.

● Fluent in written and spoken English Desired Characteristics.

● Experience in delivering a technical support service.

● Technical expertise [Windows, Apple Mac, Mobile].

● Experience working in a global organisation.

● Proven analytical skills.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date