Travel support - Hotels - Senior Associate

Primary duties and responsibilities

Financial

• Manages and supports  KSA day to day activities in light of the travel expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff

• Drives and supports a culture of long-term saving on travel costs

• Manages Tracking and upwards reporting of all savings made within the hotel travel team 

• Works with Travel Operations and Procurement Leads to drive cost efficiencies in processes

• Ensures payments are made for all hotel bookings in accordance with the firm's travel requirements and accurately billed to PwC legal entities

Customer

• Responsible for day to day booking and delivery of hotel and visa activities including online / offline and out of policy bookings and approvals 

• Provides first level response on hotel queries and escalates complex requests to the Travel Operations Lead 

• Manages and monitors external service provision and capacity by vendors particularly in KSA eg Neom, Al Ula and flags service issues to the Travel Operations Lead as appropriate

• Completes reviews and audits  rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate

• Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times 

Internal Process

• Support reviews and recommendations to optimise travel spend including:

  • Hotel pricing alignment with market 

  • Travel patterns

• Additional tasks as assigned by Travel Operations or Hotel Project Lead

• Promotes and enforces compliance of the firm's travel booking processes and procedures

Learning & Growth

• Adhere to policies and procedures 

• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Knowledge, skills, and abilities

Education

• Bachelor’s Degree 

Language

• Fluency in English and Arabic required

• Overall Experience

• 3-5+ years of overall experience

Specific Experience

• Experience in travel management agency and/or call center

Knowledge and Skills

• Strong customer service orientation

• Organisation, thoroughness, eye for detail, time management skills and proactivity 

• Strong verbal and written communication skills 

• Good knowledge in computer skills and managing databases

• Ethical Conduct