Travel support - Hotels - Senior Associate

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Line of Service

Internal Firm Services


Not Applicable


IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel activities.
The Travel Support Team is responsible for setting, monitoring and continuously improving the firm’s transportation processes but predominantly focusing on the day to day hotel bookings for transient and project travellers.
The Travel Support manages all day to day activities around visa requirements and hotel reservations.

Primary duties and responsibilities


  • Manages and supports  KSA day to day activities in light of the travel expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff

  • Drives and supports a culture of long-term saving on travel costs

  • Manages Tracking and upwards reporting of all savings made within the hotel travel team 

  • Works with Travel Operations and Procurement Leads to drive cost efficiencies in processes

  • Ensures payments are made for all hotel bookings in accordance with the firm's travel requirements and accurately billed to PwC legal entities


  • Responsible for day to day booking and delivery of hotel and visa activities including online / offline and out of policy bookings and approvals 

  • Provides first level response on hotel queries and escalates complex requests to the Travel Operations Lead 

  • Manages and monitors external service provision and capacity by vendors particularly in KSA eg Neom, Al Ula and flags service issues to the Travel Operations Lead as appropriate

  • Completes reviews and audits  rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate

  • Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times 

Internal Process

  • Support reviews and recommendations to optimise travel spend including:

    • Hotel pricing alignment with market 

    • Travel patterns

  • Additional tasks as assigned by Travel Operations or Hotel Project Lead

  • Promotes and enforces compliance of the firm's travel booking processes and procedures

Learning & Growth

  • Adhere to policies and procedures 

  • Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Knowledge, skills, and abilities


  • Bachelor’s Degree 


  • Fluency in English and Arabic required

  • Overall Experience

  • 3-5+ years of overall experience

Specific Experience

  • Experience in travel management agency and/or call center

Knowledge and Skills

  • Strong customer service orientation

  • Organisation, thoroughness, eye for detail, time management skills and proactivity 

  • Strong verbal and written communication skills 

  • Good knowledge in computer skills and managing databases

  • Ethical Conduct

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements


Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

Job information

Firm: PwC

Location: Riyadh


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