RightFoot helps financial institution boost employee retention with talent analytics

When a major financial services institution in MENA began facing a troubling rise in employee attrition, leadership knew traditional approaches to retention and talent management were no longer sufficient. To address this, the institution partnered with RightFoot to launch a data-driven performance improvement initiative, leveraging the power of analytics to redefine how talent is managed and retained.

The institution employed a large, diverse workforce but lacked insight into the capabilities and skills that existed across teams. Leadership was aware of skills gaps but couldn’t pinpoint where they existed or what specific competencies were missing.

At the same time, attrition rates were climbing. The organization identified several contributing factors: a growing misalignment between employees and company culture, the absence of structured development pathways, and a lack of clarity around performance expectations. These issues were creating disengagement and driving talent out the door – all leading to a hefty cost to the business.

Talent Analytics

In response, the financial services institution chose to implement Opus Talent Analytics, RightFoot’s advanced talent intelligence platform. This solution provided a targeted, analytics-led framework to tackle retention challenges by transforming how the organization understood and supported its workforce.

Through Opus, the institution gained a deeper understanding of employee performance, skills development, and engagement levels. The platform enabled the identification of gaps in both cultural alignment and learning progress, offering insight into where targeted support was needed most.

With this data, individualized growth plans were created, and tailored interventions were delivered to help employees develop and thrive. Opus also introduced ongoing tracking of key talent metrics such as job fit, satisfaction, and attrition risk, giving HR and business leaders the visibility they had long been missing.

Results and Impact

The introduction of Opus Talent Analytics yielded substantial benefits including:

• 40% increase in employee retention within 12 months, including in the group of ‘high-performing talent’
• 20% reduction in new-hire attrition, as recruiters began tailoring interview questions to skill gaps revealed by performance and learning engagement data
• Improved workforce planning in Operations and Technology teams, enabling more aligned investments in training
• Higher employee satisfaction and greater managerial engagement

By integrating performance, engagement, and development data, the institution was able to transition from reactive HR practices to proactive talent management strategies.

A new era of talent management

“This project is a clear example of how data-driven, skills-based workforce planning can fundamentally shift how organizations manage, grow, and retain talent,” said Somaya El Sherbini, partner at BrightStoneand Opus Talent Analytics.

“At this client, traditional approaches to recruitment and talent management were not delivering sustainable retention outcomes. By creating personalized, data-backed talent strategies that foster engagement, growth, and long-term retention, the institution managed to turn its business problem into a strategic advantage.”

According to El Sherbini, who has been active in the world of human resources for over two decades, the project illustrates the growing and maturing role of advanced analytics in the HR domain. “People analytics is becoming a must-have for leading HR team, and at the same time evolving from tracking the past to shaping the future.”