Saudi pharmacy chain Nahdi transforms with aid of two consultancies

11 April 2019

Saudi Arabia’s leading pharmacy retail chain Nahdi has undergone a recent transformation with the help of two consulting firms; Resilience& for a business process re-engineering project and Redbox Digital for an omnichannel commerce implementation.

With a vast network of outlets in 140-plus cities and villages across Saudi Arabia, the Jeddah-headquartered Nahdi Medical Company oversees the biggest retail pharmacy chain in the Kingdom – serving millions of customers every year. Stating a goal to remain at the forefront of innovation, Nahdi has recently undergone two transformation projects with the aid of consultancies Resilience& and Redbox Digital.

The former project, which commenced last year, has seen the team from management firm Resilience& partner with Nahdi’s Business Process Re-engineering leadership team to institute a more efficient and agile manner for serving its customers. For the strategic transformation, Resilience& among other activities assessed processes against best-practices and benchmarking tools and applied a performance review mechanism to aid with any future fine-tuning.

Founded in the UK in 2015 and with further branches in Egypt, the UAE, Oman, Kuwait, Morocco and Greece, Resilience& describes itself as a network of consulting firms and independent experts – among them; UAE-based principal partner Ahmed Ragab, who has 15 years of cross-sector consulting experience across the Middle East – including a brief stint as a deputy director with Baker Tilly in Kuwait; and senior manager for digital transformations Tamer Montase, a former manager at Ernst & Young.Saudi pharmacy chain Nahdi transforms with aid of two consultanciesMeanwhile, Nahdi has also seen an UX overhaul with the implementation of a complete omnichannel commerce experience across its retail stores and digital channels delivered by global digital commerce and creative design consultancy Redbox Digital – a leading global elite Magento partner in the Middle East. According to the firm, Nahdi experienced its highest ever site traffic and best basket size and conversion rates in the week following the launch.

Built on Magento Commerce Cloud and Magento Order Management (while integrating Nahdi’s existing back-office Oracle systems), Nahdi’s head of omnichannel and former Accenture management consultant Pawel Dabrowski described the implementation as an amazing achievement given its size and complexity. “There were so many elements to consider from mobile application and single sign-on to loyalty programmes and single customer view,” Dabrowski said.

“Being able to bring all these together required knowledge, skill, understanding of the wider eco-system and more importantly team-work. There were challenges along the way, as with any large-scale implementation, but Redbox’s technical understanding, flexibility and ability to swiftly solve complex issues was behind the project’s huge success. They have a long history in the region and an excellent reputation for delivering high-performing omnichannel solutions.”

Founded in 2004, Redbox has a regional hub in Dubai (established in 2013 and serving clients in the UAE, Saudi Arabia, Kuwait and Qatar) with further operations in the UK, US, Italy Australasia, South Africa and Mauritius – the digital consultancy having since its inception built up an impressive roster of clients including Universal Music, Sephora, AXA, Nespresso, The Body Shop and Abul Latif Jameel, the parent of lean management specialists Four Principles.

Elsewhere in the regional healthcare sector, Four Principles itself recently celebrated a total supply chain and procurement processes lean transformation project for the Sulaiman Al-Habib Medical Group – naming the company its inaugural Kaizen Awards’ winner – while specialist consultancy GE Healthcare Partners has just picked up its own award, being highly commended at the prestigious MCA awards in London for a transformation project in conjunction with the Dubai Health Authority.

Palestine wastewater plant contract goes to US power management firm

09 April 2019

US multinational power management firm Eaton has secured a contract to provide power distribution and industrial control solutions for a Gaza water treatment plant in Palestine.

Aiming to provide more than 9 million annually recharged cubic metres of treated wastewater for the residents of Khan Younis in Palestine’s Gaza Strip – providing access to cleaner water for agriculture purposes while rejuvenating the local environment – the $58 million UNDP-backed Khan Younis Waste Water Treatment Plant commenced in 2015 after nearly two decades in the pipe-line.

“Access to clean water is a fundamental human right. Yet, many people in Gaza face acute water shortages on a daily basis,” said Roberto Valent, UNDP special representative. “UNDP, along with its partners, have fully embraced and supported this project, recognising its impact that will go beyond serving and improving the lives of over 360,000 people in Gaza and generating around 40,000 working days for unemployed Palestinians.”

Now, in the latest project development, the US multinational power management firm Eaton has been awarded a contract to provide complete ‘xEnergy LV Systems, Power Distribution Components and Industrial Control solutions’ – together with local partner SAM Engineering of Jordan. It follows another sizeable contract awarded to the firm last year for the Administration Facility at Sabah Al-Salem University City development in Kuwait.Palestine wastewater plant contract awarded to US power management company

“This is a very important project that has been established in Gaza which gives will provide adequate and clean water,” said Eaton Middle East Managing Director Ashraf Yehia, who was appointed to the role earlier this year. “Low-voltage power distribution systems are fundamental for such an expansive development and will improve reliability, increase efficiency and enhance safety while our low-voltage electrical equipment will distribute, monitor and manage power throughout the waste water treatment plant.”

Established over 100 years ago, Eaton – a global technology leader in diversified power products and power management systems – exceeded $21 billion in global revenues in its last financial year with a world-wide workforce pushing the 100,000 mark – 300 of those said to be employed in eight countries across its Middle East arm, which has its headquarters and prime manufacturing hub based in Dubai.

“The Middle East is one of our key markets and is witnessing a strong growth,” said Tim Darkes, Eaton EMEA President for Corporate and Electrical, adding, “Eaton is ideally positioned to make an even greater contribution to the sustainable growth of the region.” According to the firm, Eaton has operated in the Middle East for more than four decades, including via its legacy firms such as the distribution and control business unit of Westinghouse which it purchased in 1994.