EY and BRG land healthcare contracts in Saudi Arabia and the UAE

28 November 2019 Consultancy-me.com

Consultancies Ernst & Young and Berkeley Research Group have been tapped for separate healthcare improvement projects in Saudi Arabia and the UAE.

Two global professional services firms have scored fresh Middle East healthcare contracts; Ernst & Young, with a project to support the Kingdom of Saudi Arabia’s Ministry of Health in improving operational performance and service delivery; and Berkeley Research Group, which as part of a consortium will support the Abu Dhabi Health Authority with improving clinical outcomes through innovation and best practices.

According to a press release from Toronto-based health-tech company VitalHub, the firm will partner with EY MENA’s health practice to provide healthcare intelligence using its MCAP software (Making Care Appropriate for Patients; a web-based patient flow solution previously deployed in Qatar), on a 'large engagement' for the KSA health ministry’s ‘Ada’a Health’ performance improvement programme.

VitalHub has been selected by EY to conduct Patient Appropriateness Reviews (PARs) – a “comprehensive study of factors influencing patient care, designed to determine if resources and services are being utilised optimally, at an organisational scale” – with the overall EY project aiming to improve performance data reporting and the skills of front-line staff while identifying and implementing improvement initiatives.

The project covers 50 hospitals and over 200 primary healthcare centres across the country. “The Ada’a Health Program is a leading global example of healthcare improvement,” said EY MENA partner Andrew Hine. “We are pleased to have VitalHub’s Oak Group team working with us on this important programme. Their clinical analysis capability and MCAP solution is outstanding and will help us and our clients identify opportunities for real and rapid improvements.”

EY and BRG land healthcare contracts in Saudi Arabia and the UAE

Meanwhile, fellow global consultancy Berkeley Research Group together with health-focused analytics advisory Potential(x) and Australia & New Zealand-based knowledge-sharing collective Health Roundtable (HRT) has won a multiyear membership and services agreement with the Abu Dhabi Health Authority (SEHA), aimed at improving local healthcare by identifying the causes of clinical outcome variation and aid collaboration across geographies.

Together the consortium will provide SEHA with the ability to compare healthcare outcomes against benchmarks from Australia and New Zealand – delivered through Berkeley Research Group’s DRIVE analytics and visualisation platform, which enables comparative visualisations of performance and outcomes and can providing appropriate benchmarks and highlighting where variation exists. The deployment of BRG Drive is a first for the region.

“These are exciting times for those involved and for the future of global healthcare and improved clinical outcomes in Abu Dhabi,” commented BRG Managing Director Kevin Hamilton. According to a press release, more than 200 SEHA employees have already received training on the initial analyses, along with the use of the DRIVE platform and the custom SEHA-specific tools contained within the platform. “We have waited years for something like this,” said one.

The firm further noted that the SEHA Health System was largest healthcare network in the UAE, with 12 hospitals and 2,644 beds and the capacity to treat 100,000 inpatients and more than five million outpatients annually. Previously, healthcare consultancy GE Healthcare Partners – a division of General Electric – took home awards from the UK’s Management Consultancies Association (MCA) for healthcare improvement projects in both Dubai and Saudi Arabia.