DEWA undertakes one of Middle East's largest ever data migrations

24 March 2020 3 min. read

With help from specialists including Ernst & Young, the Dubai Electricity and Water Authority DEWA has executed what it describes as one the largest ever data migrations in the EMEA.

DEWA – the Dubai Electricity and Water Authority – has migrated its on-premise SAP landscape to Data Hub Integrated Solutions (Moro), in what it described as one of the world’s largest migrations for SAP HEC in the utilities sector as well as one of the largest across all industries for the EMEA region (Europe, Middle East and Africa). Nearly 250,000 man-hours were given to the project.

Designed to help realise greater “innovation, cost efficiency, scalability, speed, and resiliency”, more than 150 specialists aided with the migration, with DEWA receiving support from Moro Hub, SAP, Virtustream, and Big Four professional services firm Ernst & Young. Altogether, the project transferred more than 100 terabytes of data from 101 systems and tested nearly than 30,000 business transactions.

“The volume and complexity of the project required a huge amount of coordination between various groups within DEWA to ensure a smooth transition for the business and its customers,” said EY MENA Chairman Abdulaziz Al-Sowailim. “DEWA’s willingness to deploy emerging technology has set a new standard for smart government in the region, and reinforces its position at the forefront of the global utility industry.”Innovation is what defines our status among nations and the value we add to the world around usMoro Hub was launched through DEWA’s digital arm in late 2018 to support public and private entities in the UAE with their digital transformations, offering data, integration and managed services backed by the latest in emerging technologies. EY has previously worked alongside Moro and Boston Consulting Group to support an energy sector accelerator launched by The Emirates National Oil Company (ENOC).

Al-Sowailim stated pride in EY’s support of DEWA’s large-scale migration to Moro, adding that the shift to a state-of-the-art data center would “allow DEWA to better innovate and scale its business, and uphold its efforts to achieve the highest levels of customer happiness as part of the Smart Dubai initiative.” Customer satisfaction was also cited as a driving force by DEWA EVP for Innovation, Marwan Bin Haidar.

“We strive to provide innovative and smart services that save the time and efforts of customers and make them happy,” Bin Haider said of the project. “The growing changes in DEWA’s technology requires harnessing all capabilities to innovate unconventional services that achieve the wise leadership’s directions in digital and smart transformation, which focus on quality, excellence and leadership.”

Moro Hub will now manage all of DEWA’s IT operations, including support, data management, monitoring, and operational efficiency. DEWA CEO Saeed Mohammed Al Tayer; “This project achieves DEWA’s vision as a globally leading sustainable innovative corporation and Moro’s strategic vision to be the most preferred choice and destination for the public and private sectors in the UAE and the region.”