Real estate firm CBRE partners with Abu Dhabi medical mall project

01 February 2018 Consultancy-me.com

The global real estate consulting firm CBRE has been appointed as the leasing and retail lead for Abu Dhabi’s new high-concept ‘Medical Mall’ project by Al Falah Holdings.

Developed in Khalifa City, and as a first of its kind for the region, the nine-storey Al Falah Healthcare Medical Mall will feature a range of concentrated health services spread across 35,000 sqm., including specialist clinics, dental services, medical laboratories and a general hospital, along with fitness and rehabilitation centres, insurance agencies, and over 40 wellness-associated retailers such as pharmacies, sports shops and health-food outlets.

The UAE-based Al Falah, which in addition to healthcare has interests in the construction, transportation, education and manufacturing sectors, is expecting to attract big-name international healthcare providers to its innovative concept, and has tapped global real estate consulting firm CBRE to provide preliminary and ongoing support for the retail and leasing facets of the project.Real estate firm CBRE partners with Abu Dhabi medical mall projectHead of investor leasing for CBRE in the Middle East, Anthony Spary, said of the announced partnership; “The concept introduces a new and ‘unique selling point’ to the UAE market and we’re excited to bring various international healthcare operators to the region as well as a diverse mix of international and local retailers, with a key focus on quality, wellness, healthy food and beverage concepts, and family entertainment… As consumer appetite for quality medical services increases in the region, we anticipate high demand for this space from reputed and renowned brand names.”

CBRE bills itself as the world’s leading real estate advisor, with over 75,000 employees in more than 500 global offices, including the 500+ staff spread across its MENA operations in each of the GCC member states as well as Morocco, Egypt and Turkey. The firm provides full-service support and strategic advice in the commercial real estate sector, such as for offices, hotels, and residential and shopping complexes, offering a broad range of services including sales and acquisitions, valuations, property management, and even advice on interior design.

On partnering with the firm for its flagship one-stop medical hub, the Chairman of Al Falah Healthcare, Zayed Al Falah, said; “The Medical Mall is the first of its kind in the UAE and Middle East region, and we expect to capture the attention of both local and overseas partners in the healthcare sector, and are confident that our partnership with CBRE Middle East will assist us in reaching our goal to attract quality medical service providers and retailers to accommodate our vision for this mall.”

Earlier this month, it was announced that global engineering and design consultants Ramboll had been selected to lead the first phase of Abu Dhabi's Maker's District real estate development on Reem island, although concerns remain as to a softening real estate market in the UAE, with property consultants JLL reporting an easing of rental prices in Dubai's office market toward the end of last year. 

Saudi pharmacy chain Nahdi transforms with aid of two consultancies

11 April 2019 Consultancy-me.com

Saudi Arabia’s leading pharmacy retail chain Nahdi has undergone a recent transformation with the help of two consulting firms; Resilience& for a business process re-engineering project and Redbox Digital for an omnichannel commerce implementation.

With a vast network of outlets in 140-plus cities and villages across Saudi Arabia, the Jeddah-headquartered Nahdi Medical Company oversees the biggest retail pharmacy chain in the Kingdom – serving millions of customers every year. Stating a goal to remain at the forefront of innovation, Nahdi has recently undergone two transformation projects with the aid of consultancies Resilience& and Redbox Digital.

The former project, which commenced last year, has seen the team from management firm Resilience& partner with Nahdi’s Business Process Re-engineering leadership team to institute a more efficient and agile manner for serving its customers. For the strategic transformation, Resilience& among other activities assessed processes against best-practices and benchmarking tools and applied a performance review mechanism to aid with any future fine-tuning.

Founded in the UK in 2015 and with further branches in Egypt, the UAE, Oman, Kuwait, Morocco and Greece, Resilience& describes itself as a network of consulting firms and independent experts – among them; UAE-based principal partner Ahmed Ragab, who has 15 years of cross-sector consulting experience across the Middle East – including a brief stint as a deputy director with Baker Tilly in Kuwait; and senior manager for digital transformations Tamer Montase, a former manager at Ernst & Young.Saudi pharmacy chain Nahdi transforms with aid of two consultanciesMeanwhile, Nahdi has also seen an UX overhaul with the implementation of a complete omnichannel commerce experience across its retail stores and digital channels delivered by global digital commerce and creative design consultancy Redbox Digital – a leading global elite Magento partner in the Middle East. According to the firm, Nahdi experienced its highest ever site traffic and best basket size and conversion rates in the week following the launch.

Built on Magento Commerce Cloud and Magento Order Management (while integrating Nahdi’s existing back-office Oracle systems), Nahdi’s head of omnichannel and former Accenture management consultant Pawel Dabrowski described the implementation as an amazing achievement given its size and complexity. “There were so many elements to consider from mobile application and single sign-on to loyalty programmes and single customer view,” Dabrowski said.

“Being able to bring all these together required knowledge, skill, understanding of the wider eco-system and more importantly team-work. There were challenges along the way, as with any large-scale implementation, but Redbox’s technical understanding, flexibility and ability to swiftly solve complex issues was behind the project’s huge success. They have a long history in the region and an excellent reputation for delivering high-performing omnichannel solutions.”

Founded in 2004, Redbox has a regional hub in Dubai (established in 2013 and serving clients in the UAE, Saudi Arabia, Kuwait and Qatar) with further operations in the UK, US, Italy Australasia, South Africa and Mauritius – the digital consultancy having since its inception built up an impressive roster of clients including Universal Music, Sephora, AXA, Nespresso, The Body Shop and Abul Latif Jameel, the parent of lean management specialists Four Principles.

Elsewhere in the regional healthcare sector, Four Principles itself recently celebrated a total supply chain and procurement processes lean transformation project for the Sulaiman Al-Habib Medical Group – naming the company its inaugural Kaizen Awards’ winner – while specialist consultancy GE Healthcare Partners has just picked up its own award, being highly commended at the prestigious MCA awards in London for a transformation project in conjunction with the Dubai Health Authority.