IBM Consulting launches Center of Excellence for generative AI

25 May 2023 2 min. read

Professional services firm IBM Consulting has established a Center of Excellence dedicated to generative AI, which aims to be a hub where experts can work together on using advanced AI for creating useful and innovative solutions.

With over 21,000 consultants specializing in artificial intelligence, machine learning and advance analytics, IBM Consulting has already been helping several high-profile clients design, pilot and scale AI solutions. The Center of Excellence will now see an additional 1,000 consultants working specifically in generative AI.

“IBM Consulting takes an open and collaborative approach to plan, build, implement and operate generative AI solutions that embrace multiple models on multiple clouds from industry leaders. An open ecosystem approach helps our clients define the right models and the right architecture to deliver the best outcomes,” said John Granger, Senior Vice President of IBM Consulting.

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An essential part of IBM Consulting’s new generative AI offerings is the innovative and powerful watsonx suite, a proprietary set of tools that give clients a wide range of machine learning and automation capabilities. Clients like Samsung, Intel, and many others already use the watsonx tools in a range of different applications.

Businesses around the world are increasingly embracing AI with the aim of automating time-consuming operations and seizing new market opportunities, among an array of other applications. The AI industry is currently on a meteoric rise. It is now worth about $100 billion and is projected to grow twentyfold by 2030 to reach nearly $2 trillion, according to one study.

Best known from Open AI’s ChatGPT solution, generative AI can automate monotonous operations, allowing employees to focus on more essential and productive job responsibilities. It has sophisticated features such as the ability to generate original content and code, summarize information and improve search performance.

According to a recent IBM Consulting, top executives expect around half of their workforce will be using generative AI to help them with their daily tasks by next year.

But despite the positive impacts this new technology can have, there is also a risk involved for organizations. The same study found that 79% of executives believe their organization faces a problem in ensuring its AI models are responsible, safe, and free of prejudice and bias.

This data shows the importance of focusing generative AI capabilities into a hub, as IBM Consulting has done with its new Center for Excellence. A consolidated approach to AI technologies can, on the one hand, focus expertise on innovations, while on the other hand also ensure responsibility and risk-assessment.

IBM Consulting's Centre of Excellence for generative AI is the consulting giant’s latest move after increasing its footprint with an Innovation Hub in the Philippines that aims at contributing to technological breakthroughs in South-East Asia.