Roland Berger supports RPA adoption by Qatari maritime logistics firm

Qatari maritime transport & logistics firm Milaha has deployed one of the world's first AI solutions for back-end operations which performs clerical and administrative tasks mirroring human activities. The robotics process automation system, dubbed ‘Tam’ by the company, reduces the time of some tasks from days to hours.

Milaha has been testing the system with the help of global strategy consulting firm Roland Berger for some time and has found that Tam is flawless. Working in conjunction with the duo was technology firm FourNxt, an expert in artificial technology and Internet of Things systems. Together, the consortium has tried and tested the system and found that Tam works perfectly 24/7 with no faults whatsoever.

According to Milaha’s team, the system is able to process up to 35 transactions per hour, a workload which would ordinarily take over 12 hours to complete. This can also continue throughout the night and not only when clerical staff are working, significantly increasing overall efficiency.

Milaha is a Qatar-based maritime transport and logistics company which is pushing forward in its uptake of Industry 4.0 technologies. The company is invested in the successful use of machine learning and robotic process automation (RPA) as a path to reaching the Qatar National Vision 2030.

Commenting on the implementation of Tam, Milaha’s President and CEO Abdulrahman Essa Al-Mannai said; “The introduction of RPA into our operations is part of a company-wide initiative to automate the workplace with the ultimate goal of maximising our efficiency and accuracy, and we are proud to be one of the first Qatari companies to adopt such cutting-edge technology.”

“Tam will also free up our staff to focus on complex higher-value tasks, decision-making, and client engagement. On the other hand, our automation drive directly contributes to the creation of a knowledge-based economy, a key component of Qatar National Vision 2030.”

Saleh Al-Haroon, Milaha’s Senior Vice President said of the new system; “The use of Robotic Process Automation is becoming an inevitable requirement for large organisations, and we are already seeing promising results from the new system, particularly with our finance department, which first started implementing it."

"Using ‘Tam’, our colleagues are able to perform within hours what would usually takes days to finish, and we are working with the developer to brainstorm new ways and avenues in which we can integrate the solution,” Al-Haroon added. 

With three offices in the region, Roland Berger has been busy in 2018 with a number of local tech-related projects. Earlier this year, the consulting firm was among the judges of a start-up competition in Saudi Arabia, hosting the winners at their office in Germany. Meanwhile the firm has also recently joined Bahrain's FinTech Bay as a founding partner.