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KPMG | Research

An overview of KPMG research in the Middle East:

Consumer loyalty battle in UAE is won through digital-first with a human experience In an era dominated by digital-savvy consumers, UAE brands winning the consumer loyalty battle are those that master digital-first and client-centric automation – while not forgetting about the importance of cr
09 May 2025
Government agencies are booking progress in digital transformation Governments worldwide are making notable progress in digital transformation, yet significant steps are still required to meet the expectations of citizens. That is according to a study by KPMG.
27 November 2024
Growing cost of Saudi Arabia’s healthcare system calls for financial sustainability The cost of sustaining Saudi Arabia’s healthcare system has risen strongly in recent years, and as a result, it is becoming increasingly important to enhancing the return on investments and safeguard
04 November 2024
Saudi Arabia’s financial technology market continues its growth path Saudi Arabia’s financial technology (fintech) market continues to grow strongly, with the number of fintechs increasing, investments into the scene at a record level, and innovation and diversificati
10 September 2024
Banks in UAE and Qatar have the highest reputation in GCC Banks in the UAE and Qatar lead the GCC playing field in terms of reputation.
25 March 2024
KPMG study: Investments in digital transformation pay off Investments in digital transformation are paying off, both in terms of productivity and in profitability.
06 March 2024
Assets under management in Saudi surges to over SAR800 billion Assets under management held by Saudi Arabia’s largest asset managers surged by 36% in the past twelve months, lifting the size of the sector to over SAR800 billion.
31 October 2023
Asset base of family offices to surge in the Middle East The size and impact of the family office sector is rising rapidly in the Middle East.
03 October 2023
Majority of UAE students plan career goals during high school Around 90% of students in the UAE are already considering their career goals during their high school period, with 72% feeling they develop a clear idea of what job they see themselves doing in the f
25 September 2023
Majority of Saudi CEOs confident about KSA's future growth Most CEOs in Saudi Arabia feel positive about the country's economy in the next three years, despite challenges like inflation and geopolitical tensions.
06 July 2023
UAE’s banking sector books strong performance and is robust in 2023 The UAE banking sector looks back at a strong 2022, with net profits up more than 25% on the year previous.
28 March 2023
Dubai’s hospitality industry enjoys sunny outlook for 2023 As Dubai’s hospitality industry continues its strong post-pandemic rebound, leisure and business trips are both on an upward growth trajectory heading into 2023.
13 February 2023
Saudi companies on the front foot with adopting new technologies Companies in Saudi Arabia are relatively keen on exploring and adopting new technologies, according to the new ‘Tech Survey Saudi Arabia’ study by KPMG.
08 February 2023
Saudi Arabia's top sectors for CX: Retail and Financial Services What sectors offer the best customer experience in Saudi Arabia? In its take on the multifaceted question, KPMG surveyed over 1,500 consumers from across the Kingdom to find out, concluding that reta
06 February 2023
ESG due diligence on the rise in the mergers & acquisitions scene The ESG megatrend is increasingly entering the word of mergers & acquisitions, according to new research by KPMG.
26 January 2023
UAE retail banks fail to meet online customer service expectations Retail banks across the United Arab Emirates continue to struggle with curbing customer complaints on online channels, according to the latest Banking Sentiment Index conducted by KPMG in partnership
27 June 2022
Building the data management bedrock to drive digital transformation The use of data can evolve to become one of the fundamental enablers of driving Saudi Arabia’s digital economy and broader Vision 2030 agenda, according to a new report by KPMG.
31 January 2022
Tadawul-listed banks continue their solid performance (in 5 charts) Tadawul-listed banks have continued their solid performance over the past quarter, according to KPMG Saudi Arabia’s latest Banking Pulse report.
06 December 2021
Investments in Bahraini, Saudi and UAE fintech scene picking up Global professional services firm KPMG has released its mid-year analysis of the deals landscape in the fintech scene. A round-up of the report’s findings for three key Middle East markets.
06 September 2021
Top trends shaping the future of local governments Global accounting and consulting firm KPMG has released its global ‘The future of local government’ report, outlining the top trends that are shaping local government services and interaction with ci
25 August 2021
UAE banks need to step up their customer service game Banks in the UAE have struggled to manage the sudden and widespread shift to online customer service over the last year. This is according to a new study by KPMG and BrandsEye.
20 August 2021
KPMG financial services experts on the Middle East's fintech scene Despite the Covid-19 pandemic, funds pumped into FinTech companies globally topped $100 billion for only the third time in history, demonstrating the sector’s growing importance within the wider fina
14 April 2021
Strategic imperatives for UAE banks amid pandemic-stricken change Innovation, digitalization, customer-centricity, compliance and better management of cost and risk are some strategies that banks in the UAE can employ – as they emerge from a year of shrinking profi
12 April 2021
Middle East's life sciences players face high corruption risk A year on from the Covid-19 outbreak, bribery and corruption remain the top risk facing life sciences businesses in the Middle East.
06 April 2021
Cloud spending a top priority for CEOs in Saudi Arabia Covid-19 is accelerating digital transformation efforts in Saudi Arabia, with cloud investments taking centre stage.
26 March 2021
How Saudi Arabia’s Tadawul-listed banks fared in pandemic-hit 2020 In a new report by KPMG, the firm’s financial services experts have cracked the numbers on the audited 2020 financial results of Saudi Arabia’s eleven Tadawul-listed banks, shedding light on how the
22 March 2021
Female leaders in UAE eager to make a positive change Making the world a better place is top of the agenda for female business leaders in the UAE – more so than among their global counterparts.
08 March 2021
How GCC food & beverage companies are coping with Covid-19 Food and beverage (F&B) companies across the UAE, Saudi Arabia, Kuwait and Oman face the daunting prospect of long-term social distancing, falling demand and cash constraints.
22 December 2020
How banks and insurers in Saudi Arabia are faring during Covid While Covid-19 has understandably had a significant impact on Saudi Arabia’s financial services industry, the banking and insurance sectors have proven resilient this year.
07 October 2020
Investor appetite in Middle East’s FinTech sector remains strong An increasingly vibrant hub for tech startups, the Middle East is drawing significant early stage investments in the FinTech space, according to a new global report from KPMG.
17 September 2020
Saudi banks should embrace fintech strategies and collaborate The number of fintechs emerging in Saudi Arabia’s financial services landscape is changing the face of the banking industry.
23 March 2020
Out of hospital care services an opportunity for Saudi Arabia Saudi Arabia’s health system will benefit tremendously from better out of hospital and community-based services, as the Kingdom adopts Integrated Care Systems (ICS) to deliver great patient experienc
04 March 2020

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