Oliver Wyman joins project to install over a million smart meters in Kuwait

09 October 2018 Consultancy-me.com

Kuwait's Ministry of Electricity and Water has teamed up with Oliver Wyman and local telco Zain on a smart meter project to install more than 1 million meters to homes and offices across the country.

With support from global management firm Oliver Wyman, Kuwait’s Ministry of Electricity and Water together local telecommunications operator Zain will set out to install more than a million smart electrical and water meters to homes and office across the country in a bid to enhance customer service while improving utilities maintenance and environmental sustainability.

Altogether, some 800,000 electrical meters and 300,000 water meters are slated for instillation, connecting hundreds of thousands of homes to a vast data network which can monitor national power and water usage in real-time, allowing for better management and distribution of utilities over both the longer-term, and in the immediate present, such as with spikes or emergencies.

In addition, connected customers will be able to better manage their own accounts, with bills payable online and through mobile apps, while also receiving alerts in the event of emergencies or spikes in personal usage – such that an unnoticed leak could potentially be resolved in a more prompt fashion. Meanwhile, connected sensors can improve maintenance monitoring and scheduling.Oliver Wyman joins project to install over a million smart meters in KuwaitRun in partnership with Zain and Ericson, the smart meters will transmit data on Zain’s networks to the Ministry, with Ericsson acting as a systems integrator to provide data processing capacity through SAP's HANA in-memory platform. Oliver Wyman, which has previously been instrumental in the transformation of the Kuwaiti bourse, will provide strategy and management advice for the project.

“By partnering with global technology companies, real-time utilities usage and billing will help our customers to save time and enhance our utilities maintenance and sustainability, all in line with Kuwait National Development Plan's smart government goals, ”Meshan Alotaibi, Assistant Undersecretary of Consumer Affairs at the Ministry of Electricity and Water in Kuwait said.

A further factor of the smart meter project will be in the enhanced ability to encourage a reduction in personal consumption, an important issue in the Middle East with high household consumption rates due to the air-conditioning required for a comfortable living environment in an especially hot climate. In the Middle East, residential consumption accounts for over half of all energy usage, compared to less than a third in Western Europe.

One potential strategy for usage reduction is through online ‘gamification’, such as with personal target charts and knowledge testing on potential savings measures. Recently, Fadi Adra, a Partner with PwC’s consulting arm Strategy& in Beirut, lauded a nationwide energy conservation campaign conducted in Egypt, which achieved a significant reduction through a range of public awareness initiatives.

Related: Ecofys leads project for energy-efficient buildings in Egypt, Jordan and Lebanon

Saudi pharmacy chain Nahdi transforms with aid of two consultancies

11 April 2019 Consultancy-me.com

Saudi Arabia’s leading pharmacy retail chain Nahdi has undergone a recent transformation with the help of two consulting firms; Resilience& for a business process re-engineering project and Redbox Digital for an omnichannel commerce implementation.

With a vast network of outlets in 140-plus cities and villages across Saudi Arabia, the Jeddah-headquartered Nahdi Medical Company oversees the biggest retail pharmacy chain in the Kingdom – serving millions of customers every year. Stating a goal to remain at the forefront of innovation, Nahdi has recently undergone two transformation projects with the aid of consultancies Resilience& and Redbox Digital.

The former project, which commenced last year, has seen the team from management firm Resilience& partner with Nahdi’s Business Process Re-engineering leadership team to institute a more efficient and agile manner for serving its customers. For the strategic transformation, Resilience& among other activities assessed processes against best-practices and benchmarking tools and applied a performance review mechanism to aid with any future fine-tuning.

Founded in the UK in 2015 and with further branches in Egypt, the UAE, Oman, Kuwait, Morocco and Greece, Resilience& describes itself as a network of consulting firms and independent experts – among them; UAE-based principal partner Ahmed Ragab, who has 15 years of cross-sector consulting experience across the Middle East – including a brief stint as a deputy director with Baker Tilly in Kuwait; and senior manager for digital transformations Tamer Montase, a former manager at Ernst & Young.Saudi pharmacy chain Nahdi transforms with aid of two consultanciesMeanwhile, Nahdi has also seen an UX overhaul with the implementation of a complete omnichannel commerce experience across its retail stores and digital channels delivered by global digital commerce and creative design consultancy Redbox Digital – a leading global elite Magento partner in the Middle East. According to the firm, Nahdi experienced its highest ever site traffic and best basket size and conversion rates in the week following the launch.

Built on Magento Commerce Cloud and Magento Order Management (while integrating Nahdi’s existing back-office Oracle systems), Nahdi’s head of omnichannel and former Accenture management consultant Pawel Dabrowski described the implementation as an amazing achievement given its size and complexity. “There were so many elements to consider from mobile application and single sign-on to loyalty programmes and single customer view,” Dabrowski said.

“Being able to bring all these together required knowledge, skill, understanding of the wider eco-system and more importantly team-work. There were challenges along the way, as with any large-scale implementation, but Redbox’s technical understanding, flexibility and ability to swiftly solve complex issues was behind the project’s huge success. They have a long history in the region and an excellent reputation for delivering high-performing omnichannel solutions.”

Founded in 2004, Redbox has a regional hub in Dubai (established in 2013 and serving clients in the UAE, Saudi Arabia, Kuwait and Qatar) with further operations in the UK, US, Italy Australasia, South Africa and Mauritius – the digital consultancy having since its inception built up an impressive roster of clients including Universal Music, Sephora, AXA, Nespresso, The Body Shop and Abul Latif Jameel, the parent of lean management specialists Four Principles.

Elsewhere in the regional healthcare sector, Four Principles itself recently celebrated a total supply chain and procurement processes lean transformation project for the Sulaiman Al-Habib Medical Group – naming the company its inaugural Kaizen Awards’ winner – while specialist consultancy GE Healthcare Partners has just picked up its own award, being highly commended at the prestigious MCA awards in London for a transformation project in conjunction with the Dubai Health Authority.