PwC invests heavily in Middle East managed services business

16 January 2024 2 min. read

Building on significant expansion of its Managed Services business across the globe, PwC is now following suite in the Middle East with the plan to add over 1,000 staff to the arm’s current headcount in the region.

With more than 364,000 people in 150+ countries, PwC is one of the largest professional services firms of the planet. Over one third of that workforce operates within PwC’s advisory and consulting business, which helps clients bring transformation to life – from strategy through to execution – and beyond.

The firm’s Managed Services business houses PwC’s suite of services that comes in beyond its change-focused consulting work, supporting the smooth running of day-to-day operations at clients.

PwC invests heavily in Middle East managed services business

Globally, PwC’s Managed Services division counts 58,000 staff according to the latest data available, with the large majority of employees based in well-known offshore centres in India and South East Asia.

Over the next three years, the Middle East is set to grow its stake in the division, with over 1,000 roles to be added across delivery centres in Saudi Arabia, the UAE, Jordan and Egypt.

Stephen Anderson, Strategy Leader at PwC in the Middle East, said that the investments comes in response to growing client demand for an ‘all-in-one’ partner approach. “Our clients are seeking both transformational advisory services and digitally-driven, high-value added managed services. We are therefore making significant further investments in both regional talent and new digital solutions to help our region to realise these ambitions.”

PwC’s Managed Services wing focuses on six functional domains – Finance, Tax, Risk, Legal, HR and Procurement – and all major technology vendors, including SAP, Oracle, Microsoft, Salesforce, and Google Cloud. “We can run these areas for our clients, giving them the space to focus on what matters most to their business,” explained Anderson.

“Beyond delivery of transformation, our Managed Services division can support our clients in delivering their most complex and critical functions and processes, bringing the best of our subject matter expertise, technology solutions, and operational excellence to deliver sustained outcomes,” added Abdullah Tamer, Managed Services Leader at PwC in the Middle East.

“This provides our clients with more certainty, speed, and efficiency in delivery in a market where there is often limited capacity, capability, and technology. We run, helping our clients accelerate,” he continued.

Alongside investing in its existing delivery centres in Dubai (UAE), Khobar (Saudi Arabia), Amman (Jordan) and Cairo (Egypt), PwC will also establish a number of new facilities over the three-year investment period. Further details on the locations have not been released. The roadmap also includes significant investments in training, and solutions.