KPMG | Research | Financial Services

An overview of KPMG research in the Middle East in the Financial Services industry:

UAE retail banks fail to meet online customer service expectations Retail banks across the United Arab Emirates continue to struggle with curbing customer complaints on online channels, according to the latest Banking Sentiment Index conducted by KPMG in partnership
27 June 2022
Tadawul-listed banks continue their solid performance (in 5 charts) Tadawul-listed banks have continued their solid performance over the past quarter, according to KPMG Saudi Arabia’s latest Banking Pulse report.
06 December 2021
UAE banks need to step up their customer service game Banks in the UAE have struggled to manage the sudden and widespread shift to online customer service over the last year. This is according to a new study by KPMG and BrandsEye.
20 August 2021
Strategic imperatives for UAE banks amid pandemic-stricken change Innovation, digitalization, customer-centricity, compliance and better management of cost and risk are some strategies that banks in the UAE can employ – as they emerge from a year of shrinking profi
12 April 2021
How Saudi Arabia’s Tadawul-listed banks fared in pandemic-hit 2020 In a new report by KPMG, the firm’s financial services experts have cracked the numbers on the audited 2020 financial results of Saudi Arabia’s eleven Tadawul-listed banks, shedding light on how the
22 March 2021
How banks and insurers in Saudi Arabia are faring during Covid While Covid-19 has understandably had a significant impact on Saudi Arabia’s financial services industry, the banking and insurance sectors have proven resilient this year.
07 October 2020
Investor appetite in Middle East’s FinTech sector remains strong An increasingly vibrant hub for tech startups, the Middle East is drawing significant early stage investments in the FinTech space, according to a new global report from KPMG.
17 September 2020
Saudi banks should embrace fintech strategies and collaborate The number of fintechs emerging in Saudi Arabia’s financial services landscape is changing the face of the banking industry.
23 March 2020

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