Protiviti in Oman joins in fight against hunger with delivery of food packages

13 September 2018 Consultancy-me.com

Protiviti’s Omani member-firm has recently helped deliver care packages to needy local families as part of the global consultancy’s efforts to fight hunger.

After reaching the five million meal milestone late last year, just three years after the programme’s inception, the international consulting firm Protiviti’s global hunger and malnutrition-fighting initiative ‘i on Hunger’ has continued its strong progress with the delivery of food and other assistance to 70 financially-challenged families in Oman.

“The i on Hunger program has had a positive impact beyond our expectations. We're incredibly proud of reaching the five million meal milestone in only three years, however, we have no plans to rest on our laurels," Protiviti President and CEO Joseph Tarantino said of last year’s milestone, with the firm since proving to be true to its word.

Having worked together with more than 130 non-profit partner organisations in over 30 countries worldwide, and driven by the consulting firm's staff along with volunteers from the it’s client base, the i on hunger programme has now provided nearly six and half million meals across the globe – well in excess of its initial target of one million meals within the first year.

Contributing to that global figure is the efforts of Protiviti’s member firm in Oman – one of seven in the Middle East together with branches in Abu Dhabi and Dubai, Doha, Kuwait City, Manama and Riyadh – which in a staff collaboration with local charity Nidaa Al Khair delivered supplies for up to 126,000 meals across the Sultanate last year alone.Protiviti in Oman joins in on fight against global hunger“We’ve had everyone chipping in, from doctors to members of the Royal Family. I too have been out on the road and given food to people,” Managing Director of Protiviti Oman, Shatha Al Maskiry – a former Advisory Manager with PwC in the US who has previously been named as one of the most powerful businesswomen in Oman – told the Times of Oman.

“We try to give food, toys, cakes and cookies to the families and the children and make it a bit of a festive day for them. There are different methods of giving away meals. Because of the weather here, we don’t give meals, but instead, we convert whatever ingredients we are giving into the number of meals that can be made out of them,” Al Maskiry said.

“A lot of them don’t have fridges, air conditioners and other cooling systems, so giving them vegetables, meat and other groceries is not practical unless they are cooked on the same day,” the Protiviti managing director further elaborated, telling the local publication that the needy in the country were often overlooked, through either a lack of awareness or cultural denial.

“What was shocking was that we didn’t know that such disadvantaged people lived so close to home. Yes, you hear about it and you read about it but you don’t actually see it so close to where we work… These people don’t even have air-conditioners, some of their homes don’t even have windows, they have complications with their diet and have issues such as Vitamin D deficiency.”

Hunger-busting

As to the future of the i on Hunger social initiative at a global level, Protiviti senior managing director and programme leader Dan O'Keefe says the firm will look to further tap into its own network of expertise – which with 70 offices worldwide encompasses a range of finance, technology, operations, analytics, governance, and risk offerings among others to diverse sectors such as energy, healthcare, manufacturing, telecommunications and more.

“Looking ahead, in the next phase of i on Hunger we plan to focus on sustainable impact in our fight against hunger, specifically in the areas of dependable food sources, waste reduction, improved nutrition and community improvement,” O'Keefe said. “We believe we can also bring our professional expertise to bear on these issues as well as continue our efforts to provide meals to those in need… Together, we'll continue to fight world hunger because hunger doesn't stop and neither do we." 

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Saudi pharmacy chain Nahdi transforms with aid of two consultancies

11 April 2019 Consultancy-me.com

Saudi Arabia’s leading pharmacy retail chain Nahdi has undergone a recent transformation with the help of two consulting firms; Resilience& for a business process re-engineering project and Redbox Digital for an omnichannel commerce implementation.

With a vast network of outlets in 140-plus cities and villages across Saudi Arabia, the Jeddah-headquartered Nahdi Medical Company oversees the biggest retail pharmacy chain in the Kingdom – serving millions of customers every year. Stating a goal to remain at the forefront of innovation, Nahdi has recently undergone two transformation projects with the aid of consultancies Resilience& and Redbox Digital.

The former project, which commenced last year, has seen the team from management firm Resilience& partner with Nahdi’s Business Process Re-engineering leadership team to institute a more efficient and agile manner for serving its customers. For the strategic transformation, Resilience& among other activities assessed processes against best-practices and benchmarking tools and applied a performance review mechanism to aid with any future fine-tuning.

Founded in the UK in 2015 and with further branches in Egypt, the UAE, Oman, Kuwait, Morocco and Greece, Resilience& describes itself as a network of consulting firms and independent experts – among them; UAE-based principal partner Ahmed Ragab, who has 15 years of cross-sector consulting experience across the Middle East – including a brief stint as a deputy director with Baker Tilly in Kuwait; and senior manager for digital transformations Tamer Montase, a former manager at Ernst & Young.Saudi pharmacy chain Nahdi transforms with aid of two consultanciesMeanwhile, Nahdi has also seen an UX overhaul with the implementation of a complete omnichannel commerce experience across its retail stores and digital channels delivered by global digital commerce and creative design consultancy Redbox Digital – a leading global elite Magento partner in the Middle East. According to the firm, Nahdi experienced its highest ever site traffic and best basket size and conversion rates in the week following the launch.

Built on Magento Commerce Cloud and Magento Order Management (while integrating Nahdi’s existing back-office Oracle systems), Nahdi’s head of omnichannel and former Accenture management consultant Pawel Dabrowski described the implementation as an amazing achievement given its size and complexity. “There were so many elements to consider from mobile application and single sign-on to loyalty programmes and single customer view,” Dabrowski said.

“Being able to bring all these together required knowledge, skill, understanding of the wider eco-system and more importantly team-work. There were challenges along the way, as with any large-scale implementation, but Redbox’s technical understanding, flexibility and ability to swiftly solve complex issues was behind the project’s huge success. They have a long history in the region and an excellent reputation for delivering high-performing omnichannel solutions.”

Founded in 2004, Redbox has a regional hub in Dubai (established in 2013 and serving clients in the UAE, Saudi Arabia, Kuwait and Qatar) with further operations in the UK, US, Italy Australasia, South Africa and Mauritius – the digital consultancy having since its inception built up an impressive roster of clients including Universal Music, Sephora, AXA, Nespresso, The Body Shop and Abul Latif Jameel, the parent of lean management specialists Four Principles.

Elsewhere in the regional healthcare sector, Four Principles itself recently celebrated a total supply chain and procurement processes lean transformation project for the Sulaiman Al-Habib Medical Group – naming the company its inaugural Kaizen Awards’ winner – while specialist consultancy GE Healthcare Partners has just picked up its own award, being highly commended at the prestigious MCA awards in London for a transformation project in conjunction with the Dubai Health Authority.