Four tech trends influencing employee experience in 2024

23 January 2024 4 min. read

The advent of innovative technologies is transforming the world of Employee Experience (EX), opening up avenues to enhance staff experiences through more streamlined processes and more enjoyable ways of working. Rami Haffer from New Metrics, shares four examples of such technologies and how they ramp up outcomes for staff and organizations.

Hyperautomation: Liberating employees

Hyperautomation, a paradigm shift in operational processes, seamlessly integrates advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA). It goes beyond mere efficiency gains, liberating employees from mundane tasks and empowering them to focus on strategic and creative aspects of their roles.

The adoption of hyperautomation transforms workplaces, promising a future where employees engage in meaningful, high-value activities, fostering innovation and job satisfaction.

Four tech trends influencing employee experience in 2024

In manufacturing for example, automated machinery and robotic systems streamline production processes, ensuring efficiency and precision. In the HR function for example, hyperautomation can help streamline recruitment and training processes, allowing HR professionals to focus on strategic talent acquisition and employee development.

Augmented Connected Workforce

The principle known as the ‘Augmented Connected Workforce’ ensures that employees have instant access to information, breaking down barriers and fostering a dynamic work environment.

This tech-driven trend is not merely about technology facilitating access; it’s about creating a work culture where real-time information is integral to decision-making and collaboration. As organizations invest in technologies that enable this connectedness, they meet employee expectations for instant access and foster a workplace where agility, responsiveness, and data-driven decision-making become integral to success.Four tech trends influencing employee experience in 2024

For an example, consider a retail store where real-time inventory and sales data inform store employees, empowering them to provide better advice and make better decisions. In the area of field service, technicians have on-the-go access to equipment manuals, improving overall productivity.

Shaping Responsible Workplaces

As the demand for socially responsible workplaces grows, sustainable technology and platform engineering are emerging as transformative trends. This goes beyond a mere checkbox for corporate responsibility; it actively shapes the employee experience by contributing to a workplace culture that values sustainability and environmental stewardship.

The technologies can help create workplaces that resonate with employee values and contribute to a greener and more responsible future.

Four tech trends influencing employee experience in 2024

In the energy sector for example, sustainable practices in data centers contribute to a green workplace. The transportation industry drives sustainable technologies for smart mobility, aligning with employee expectations for corporate responsibility.

AI Trust, Risk, and Security Management

In an era dominated by advanced technologies, AI Trust, Risk, and Security Management (AI TRiSM) take center stage, ensuring a secure and transparent work environment.

In the financial sector, AI TRiSM translates into secure and transparent AI-driven financial transactions, enhancing the integrity of financial operations. In healthcare, patient data security and privacy reach new heights, demonstrating a commitment to ethical AI use.

Four tech trends influencing employee experience in 2024

AI TRiSM becomes foundational for building a workplace culture that values transparency, security, and the ethical use of technology. As industries navigate the intersection of AI and human workflows, this trend safeguards the trust of employees in the technologies that support their daily tasks.

About the author: Rami Haffer is a Principal at New Metrics, where he heads the Experience Management Technology practice. New Metrics is a leading Middle East consulting firm specialised in employee experience and customer experience.