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The future of CX blends AI and chatbots with the human experience
In the rush to adopt new technologies, organizations often repeat past mistakes by prioritizing efficiency and cost-cutting over delivering exceptional customer experiences (CX).
29 August 2024
A changing World Order to drive economic and digital decoupling?
The global economic landscape is undergoing significant transformations, influenced by various factors including geopolitics, technological advancements, and evolving investment strategies.
07 August 2024
TMT sector to gain the most from GenAI boost in Saudi Arabia
Generative AI has the potential to increase operating profits of Saudi companies by up to 14% per year, according to analysis by Strategy&.
02 August 2024
India and the UAE lead globally in adoption of AI and Gen AI
When it comes to the use of artificial intelligence (AI) in business, India and the UAE take the prize for the highest level of adoption globally. That is according to a comprehensive study from IBM.
31 July 2024
Mark Godson (Baker Tilly) on digital transformation's basics
Digital transformation is everywhere nowadays, and the Middle East is no exception.
30 July 2024
New technologies an opportunity and risk for internal audit
The world of internal audit is being disrupted by developments in technology, with robotic process automation (RPA) and artificial intelligence (AI) at the forefront of these developments.
18 July 2024
RV Consultancy's robotic solutions an enabler of digital logistics
In the Middle East’s consulting landscape for warehousing and logistics, RV Consultancy positions itself as an expert in digital strategy and transformation.
28 June 2024
UAE Central Bank selects Accenture for supervisory technology program
The Central Bank of the UAE has launched a major digital transformation program aimed at enhancing the way how it supervises financial institutions, selecting Accenture as its consulting partner.
25 April 2024
Matt Candy on IBM Consulting's role as digital transformation partner
IBM Consulting is engaged in helping dozens of GCC enterprises in their digital transformation journey, offering wide-ranging benefits from business model competitiveness and innovation, to cost effi
16 April 2024
Saudi Arabia at the threshold of an AI-driven renaissance
Since ChatGPT pushed artificial intelligence to the forefront of the global conversation in late 2022, AI awareness and adoption have surged.
14 March 2024
KPMG study: Investments in digital transformation pay off
Investments in digital transformation are paying off, both in terms of productivity and in profitability.
06 March 2024
Why governments need partnerships to adopt latest technologies
To achieve their goals, governments are increasingly turning to technology to improve their public services, own operations, and drive public-private partnerships.
01 March 2024
Six key areas of focus for CIOs and the IT function
With digital at the forefront of competitive advantage and innovation, organizations of all sorts and sizes are investing in their digital capabilities.
12 February 2024
CEOs worldwide look to bet big on generative AI in 2024
Around the world, CEOs have shown an eagerness to wager big bets on generative AI (GenAI) this year.
25 January 2024
Four tech trends influencing employee experience in 2024
The advent of innovative technologies is transforming the world of Employee Experience (EX), opening up avenues to enhance staff experiences through more streamlined processes and more enjoyable ways
23 January 2024
Saudi Arabia on the road to cloud-powered digital transformation
An ambitious vision is taking shape in Saudi Arabia that envisages a future where its people, especially the younger generation, can live and thrive in a seamlessly connected digital landscape.
20 January 2024
Saudi Arabia's booming ICT sector rife with opportunities
Saudi Arabia’s booming ICT sector is rife with opportunities, both for business from within the Kingdom and international investors.
29 November 2023
Middle East leads the way in in digital transformation maturity
Middle East companies are global leaders in digital transformation, with an established culture for nurturing digital innovation and a steadily growing fintech sector.
27 November 2023
Takamol takes collaboration with Boldare to next level
Digital product development consultancy Boldare has agreed a partnership with Takamol, just two weeks after Oliver Wyman forged a similar cooperation.
23 November 2023
Devoteam supporting digital transformation in KSA with Google Cloud
Hot on the heels of Google Cloud’s domestic data center launch in Saudi Arabia, Devoteam has announced that its award-winning Google Cloud team is ready to provide guidance and support.
16 November 2023
How Middle East financial services is embracing digital
Over the past years, the Middle East’s financial services industry has been getting on with digitalisation – embracing the opportunity to adopt tech-enabled operating models and digital products of a
06 November 2023
Internal audit leaders in Saudi ramping up digital transformation
Investing in digital transformation is high on the agenda of internal audit leaders in Saudi Arabia, with most efforts going to projects adopting advanced analytics and robotic process automation.
27 September 2023
Middle East's Gen AI economy could reach $24 billion per year by 2030
Generative AI (Gen AI) could reach nearly $24 billion per year by 2030 within the Middle East, according to a report by consulting firm Strategy&.
26 September 2023
The emergence of the metaverse in Saudi Arabia
Carrying the promise to reshape the technology paradigm and fundamentally reengineer industries, the metaverse is one of the most exciting technologies around.
18 September 2023
Applying AI and ML solutions to mitigate online brand threats
In today’s interconnected world, where the internet serves as the backbone of commerce and communication, the protection of a brand is more critical and challenging than ever before.
05 September 2023
Global metaverse market could reach $900 billion by 2030
Projections show that metaverse could reach a market size of between $700 billion to $900 billion by 2030.
28 August 2023
Over a third of workers and students in UAE using generative AI
Around 39% of workers and students in the UAE are reportedly using generative AI tools like ChatGPT, Bard, or Synthesia without the awareness of employers or teachers, according to a new study.
24 August 2023
Industrial Metaverse to lift Industry 4.0 to the next level
The ‘Industrial Metaverse’ (or metaverse applications for industry) offers enormous potential value, enhancing efficiency, reducing costs, and improving overall quality.
23 August 2023
Further adoption of AI can add $150 billion to GCC economies
More use of AI in business functions could unlock untapped value of at least $150 billion to the Gulf Cooperation Council (GCC) economies.
23 August 2023
Business leaders agree metaverse to be huge in coming 10 years
More than two thirds of global business executives believe Web3 and the metaverse will have a big economic impact over the next ten years.
27 July 2023
Two major UAE banks select IBM Consulting for digital mandate
IBM Consulting has been awarded two new mandates in the UAE’s banking landscape, with both Dubai Islamic Bank and First Abu Dhabi Bank selecting the firm as the lead delivery partner for a digital tr
14 July 2023
Middle East workers among the least worried about Generative AI
Generative AI technology has been sweeping through workplaces since the launch of ChatGPT’s latest incarnation, yet very few workers in the Middle East are worried about what it might mean for their
13 July 2023
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