Sales news in the Middle East

An overview of news, trends and research in Sales consulting in the Middle East:

Digital Human Experience: Balancing tech and empathy in customer journeys While technological advancements have revolutionized how companies interact with their customers, the pendulum is swinging back towards a more balanced approach that integrates human empathy with dig
31 October 2024
How Argon helps luxury retailers with omnichannel strategy and operations Global consultancy Argon & Co has helped clients around the world break through with successful e-commerce and omnichannel strategies in the luxury retail space.
18 September 2024
HEED's GrowthXpert offering makes strategic growth ambitions actionable HEED has launched the GrowthXpert Assessment, a new offering that helps business leaders assess and improve their commercial market performance.
30 August 2024
Gen AI: A gamechanger for augmenting the customer experience As businesses invest in generative AI, customer experience (CX) has emerged as a top use case.
31 July 2024
As prices peak, consumer products sector shifts focus to volume The consumer products sector looks back at a great year.
19 March 2024
Three trends to watch in experience management The world of experiences is rapidly evolving. Rami Haffar from New Metrics talks us through three trends to watch in 2024 in the world of customer experience (CX) and employee experience (EX).
05 March 2024
Global snooker and pool stars coming to Saudi Arabia The Saudi Arabian governing body for billiards and snooker has signed a landmark deal to bring the world's best cueists to the county for the next ten years, with support from sports consultancy firm
29 February 2024
Consumers in Saudi Arabia are happier with their banks Customer sentiment for leading banks in Saudi Arabia has improved in the past year, according to a new study from PwC, which analyzed customer attitudes towards seven leading KSA banks.
16 January 2024
Yamama Cement brings in HEED for growth and customer centricity With the aim to accelerate its growth and professionalise its sales organisation, Yamama Cement has brought on board HEED as a partner in its commercial journey.
30 November 2023
Consultancies help Emarat develop and launch EmCan loyalty program Following a year of preparation, Emirates General Petroleum Corporation (Emarat) has launched its loyalty program.
02 May 2023
Inflation rather than enthusiasm to drive added Ramadan sales The holy period of Ramadan is again set to break sales records this year, but the feast thanks its 2023 growth for a large part on the dynamics of inflation – rather than consumer enthusiasm.
24 March 2023
Napco collaborates with INDEVCO Consultancy to engage customers at exhibition For the sixth year running, Napco National Packaging collaborated with INDEVCO Consultancy to showcase its company brand and offering at one of the leading events within its industry.
07 March 2023
Saudi Arabia's top sectors for CX: Retail and Financial Services What sectors offer the best customer experience in Saudi Arabia? In its take on the multifaceted question, KPMG surveyed over 1,500 consumers from across the Kingdom to find out, concluding that reta
06 February 2023
UAE retail banks fail to meet online customer service expectations Retail banks across the United Arab Emirates continue to struggle with curbing customer complaints on online channels, according to the latest Banking Sentiment Index conducted by KPMG in partnership
27 June 2022
METT Hotels & Resorts selects Akhom Consulting as partner METT Hotels & Resorts, a group behind several luxury hotels and resorts, has appointed hospitality consultant Akhom Consulting as its sales representative in the Middle East.
10 June 2022
Arabic-focused EdTech taps HEED for commercial transformation Kamkalima, a rapidly growing EdTech platform for learning and teaching Arabic, has selected HEED as its consulting partner for a sales & marketing transformation.
22 April 2022
Travizory working with HEED on commercial excellence project Swiss border control specialist Travizory Border Security has selected Dubai and Beirut based consultancy HEED to support a government-oriented sales transformation program.
01 April 2022
Napco National partners with INDEVCO Consultancy on B2B transformation Saudi Arabian manufacturer Napco National has overhauled the business model and commercial operations of its B2B division in order to ramp up efficiency and profitability, and build the capabilities
17 January 2022
Dogma Alares helps home retailer enhance its customer service Strategy and design consultancy Dogma Alares has helped retail company Karaca ramp up its online customer experience to meet current trends – successfully cutting 30% of the latter’s customer complai
07 June 2021
INDEVCO Consultancy recognised for customer experience services Beirut-based consulting firm INDEVCO Consultancy has cemented its leading position in the customer experience space, bagging a global certification and regional award in the past period.
12 April 2021
Kanari wins CX startup challenge of global consulting firm Sia Partners and Business Incubators and Accelerators Company (BIAC) have named Dubai based start-up Kanari CX as the winner of their APIficator challenge.
07 September 2020
Middle East consumer behaviour changing and shifting online Despite feeling the financial strain from Covid-19, consumers across the Middle East are still willing to spend more in the near future, although patterns of consumption are likely to change.
24 July 2020
INDEVCO’s Maya Khalifeh win customer experience excellence award INDEVCO Consultancy has seen one of its senior advisors and trainers – Maya Khalifeh – win a prestigious regional award for excellence in customer experience.
19 February 2020
Sia Partners launches competition for CX start-ups in Middle East Global consultancy Sia Partners has teamed up with Riyadh-based BIAC to launch a new customer experience challenge for tech start-ups operating in various locations across the GCC.
08 January 2020

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