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CRM news in the Middle East
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No news found.
Gen AI: A gamechanger for augmenting the customer experience
As businesses invest in generative AI, customer experience (CX) has emerged as a top use case.
31 July 2024
Three trends to watch in experience management
The world of experiences is rapidly evolving. Rami Haffar from New Metrics talks us through three trends to watch in 2024 in the world of customer experience (CX) and employee experience (EX).
05 March 2024
How SMEs can embrace technologies to thrive
By embracing technological advancements, SMEs can not only survive, but also thrive in the modern business landscape, writes Fadi Dole, associate partner in the Riyadh office of Acuvon Consulting.
24 November 2023
INDEVCO Consultancy recognised for customer experience services
Beirut-based consulting firm INDEVCO Consultancy has cemented its leading position in the customer experience space, bagging a global certification and regional award in the past period.
12 April 2021
Sia Partners launches competition for CX start-ups in Middle East
Global consultancy Sia Partners has teamed up with Riyadh-based BIAC to launch a new customer experience challenge for tech start-ups operating in various locations across the GCC.
08 January 2020
Salesforce consultancy 4C records 144% revenue growth in the Middle East
Salesforce consultancy 4C has achieved 144% growth in the Middle East over the past financial year – courtesy of the region’s rapidly maturing cloud market.
26 April 2019
Emirates tops Service Hero customer satisfaction index for the UAE
The Kuwait-based customer experience platform and consultancy Service Hero has released its annual customer satisfaction index for the UAE, with Emirates taking the first place ahead of Apple and Hon
27 March 2019
Salesforce specialist 4C to increase Middle East headcount by a third
Salesforce specialists 4C will increase its Middle East headcount by a third in the coming year following an investment by Salesforce Ventures.
18 December 2018
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